Open to opportunities

Lindsey Maleeme

@lindseymaleeme

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A customer experince manager. Skilled in matching solutions to requirements, driving business growth

South Africa

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What I'm looking for

Looking for an engaging, dynamic environment with growth potential. An environment that not only encourages but recognizes contibution. A job should be fulfilling environment to work in where excellence is rewarded.

Accomplished, enterprising and result-oriented professional with over 20 years of experience in cross-functional IT projects, sales, service development and delivery. Leader and entrepreneur with a strong ability to conceptualize and orchestrate services and solution offerings to match customer requirements. Proven success in managing multiple large-scale infrastructure projects across matrix environments, and multi-phased, complex migration that address technology, people, and process change. Drive product and service penetration in existing and new accounts. Strong Knowledge of IT Services and IT operations management.

Experience

Current

FOUNDER AND MANAGING DIRECTOR

Current

Up and Running Solutions

Mar 2020 - Present (4 years 1 month)

• Founded and managed a start-up enterprise specializing in Consumer Engagement over Wi-Fi, with responsibilities spanning business management, strategic planning, and financial forecasting.
• Monitored key performance indicators, ensuring data-driven decision-making.
• Conducted market research and analysis to identify trends and maintain competitiveness.

Key Account Management Recruitment Service Delivery Product Development Customer Relations Management Digital Marketing Digital Marketing Strategy People Management Project Management Data Analytics Customer Support

FOUNDER: ALL SOURCING

All Sourcing Trading Platform

Jan 2018 - Mar 2019 (1 year 2 months)

Founded and Managed start-up company. All Sourcing was and ambitious online B2B online trade portal; designed to provide a platform to match buyers with suppliers in Southern African. The idea was to develop a database of supplier capability with buyers each in each country and to match them with buyers in neighboring countries… “The Alibaba of Southern Africa” there by encouraging trade betwee

entrepreneurship Management Business Development Strategy Business Development Operations

CHIEF SOLUTIONS OFFICER

Avidity Group

Apr 2019 - Jan 2020 (9 months)

• Working together with customer experience team, I oversaw the design and delivery of cross-domain solutions and proactively drove presales for the start up.
• I provided clear technical leadership for products and solutions while managing and collaborating with external technology partners.
• I developed and implemented service management framework and ensure successful delivery of services.

IT Management Product Development SaaS Product Development Agile Product Development Mobile Product Development Consumer Facing Product Development Partner Management Service Management IT Service Management Service Management Frameworks Solution Design

CLIENT ENGAGEMENT MANAGER

Cisco

Aug 2014 - Sep 2016 (2 years 1 month)

• Managed Advanced Services business development and sales engagement functions, overseeing a USD 50 Million Combined Enterprise and Service Provider goal across Africa.
• Engagement Process Development, Costing and margin optimization, Training, and mentorship delivery. Bid responses and defense, Commercial negotiations.

Business Development Service Delivery Pricing Models Pricing Strategy Delivery Management People Management

SERVICE DELIVERY MANAGER

Cisco

Oct 2016 - Dec 2017 (1 year 2 months)

• As a service delivery manager my responsibility was to lead the services delivery team to maximize the customer experience and drive success. I Worked closely in partnership with product and services sales counterpart, to develop the account strategy.

Project Management Strategy Project Management Service Delivery IT Service Delivery Customer Relationship Management People Management Channel Partner Management Partner Development

PARTNER SERVICE DEVELOPMENT MANAGER

Cisco

Aug 2013 - Jul 2014 (11 months)

• Supported growth strategy for Cisco Tier and tier 2 Partners in developing sales opportunities, achieving PSS performance targets and maximum rebates.
• Recipient of Sales Champion Award 2014, ending the year at 183% of target against and $ 8.0 M dollar goal.

Partner Sales Partner Management Partner Development Account Management Account Management Strategy Service Management IT Service Management Business Development

CLIENT SERVICE MANAGER

Cisco

May 2011 - Jul 2013 (2 years 2 months)

Maintained customer intimacy and Built Trusted Advisor rapport. Executive & C-Level presentations and value proposition, develop Service Sales Strategy for various public sector account covering both Nation and Provincial government customers

Sales Client Services Account Management Account Management Strategy Customer Relationship Management