Open to opportunities

Marius Conradie

@mariusconradie

Message

I am a client-success and operations leader driving efficiency and growth.

South Africa

Message

What I'm looking for

I seek a senior operations or client-success role where I can lead process improvements, reduce costs, scale client onboarding, and deliver measurable results in a collaborative, growth-focused organisation.

I am a client-centric operations and optimization leader with over 20 years' experience improving systems, reducing costs, and delivering measurable value across logistics, FMCG and services.

I have a track record of operational turnarounds and measurable results: I reduced month-end processing time by two weeks, accelerated client onboarding from 3 months to 1 week, onboarded 15 new clients in a year, drove 60–70% revenue growth through upselling and restored underperforming client integrations from 0% to over 60% efficiency.

I am skilled in Advanced Excel, Power BI and Power Query, systems implementation and reporting, and I prioritise cross-functional collaboration, continuous learning and building strong internal and external relationships to deliver sustainable cost savings and service improvements.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

KPOptim

Jan 2024 - Present (1 year 8 months)

Implemented financial and operational systems at a 3-year-old startup, reducing month-end processing time by two weeks and accelerating client onboarding from 3 months to 1 week; onboarded 15 new clients in one year.

Operations Management Financial Reporting Process Improvement Onboarding Systems Implementation Excel Power BI Sales Stakeholder Management

Client Success Manager

OptixAfrica

Jan 2019 - Jan 2024 (5 years)

Managed key logistics and FMCG accounts, reducing churn and driving 60–70% revenue growth through upselling and operational turnarounds; restored client integrations from 0% to over 60% efficiency and increased MRR up to 2%.

Client Success Account Management Upselling Process Design Advanced Excel Power BI

Installation Manager

AmericanShutters

Jan 2017 - Jan 2018 (1 year)

Led six installation teams and planning staff delivering high-end custom shutter solutions, collaborating with architects and contractors to improve service quality and customer satisfaction.

Team Leadership Project Planning Quality Assurance Scheduling Stakeholder Management

Planning Manager

World of Marble and Granite

Jan 2016 - Jan 2017 (1 year)

Managed templating and admin teams, diagnosed scheduling inefficiencies and implemented prioritization protocols to streamline workflow between factory operations and sales.

Production Planning Scheduling Workflow Optimization Team Coordination Process Improvement Excel

National Fleet Manager

Kings Express Freight (Imperial)

Jan 2010 - Jan 2016 (6 years)

Oversaw national fleet operations, achieving R100k/year licensing savings, R40k/year workshop labour savings, negotiated a 33% tyre service fee reduction and improved fuel efficiency by 4–9%.

Fleet Management Procurement Fuel Management Budgeting Excel