Open to opportunities

Daniel Phan

@danielphan

Message

I build positive online communities through responsive support, clear communication, and social media engagement.

United States

Message

What I'm looking for

I'm looking for a customer-facing or community-focused role where I can support users, communicate clearly, resolve concerns, and help build positive digital experiences.

At EarnOS, I plan and manage a consistent social media content calendar across multiple platforms, maintain brand voice, and respond promptly to audience questions and feedback.

I track engagement metrics and audience sentiment to shape content strategy, while collaborating with internal teams on product updates and brand positioning.

Previously at Charged Particles, I supported a large online user base across multiple platforms, communicated updates to 1,000+ members, and escalated recurring concerns to improve service.

My background also includes compassionate caregiving at Casey's Adult Family Home and fast-paced guest service at Kop Chai. I bring active listening, patience, de-escalation, and careful follow-through to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Social Media Manager

Current

EarnOS

Mar 2025 - Present (1 year 6 months)

Planned and managed a consistent social media content calendar across multiple platforms, maintaining brand voice and audience engagement. Monitored audience interactions and responded to comments, questions, and feedback promptly to maintain high customer satisfaction.

Audience Engagement Content Strategy Discord Telegram

Online Support & Engagement

Charged Particles

Oct 2021 - Oct 2022 (1 year)

Served as a primary point of contact for a large online user base, responding to inquiries and resolving issues across multiple platforms. Communicated product updates clearly to 1,000+ members, ensuring accurate and timely information.

Customer Support Community Management Issue Resolution

Caregiver

Casey's Adult Family Home

Dec 2018 - Oct 2021 (2 years 10 months)

Delivered attentive, compassionate daily care to elderly residents, prioritising their comfort and dignity. Communicated clearly and sensitively with residents and families to coordinate care and address concerns.

Patient Care Empathy

Waiter

Kop Chai

Jun 2016 - Nov 2018 (2 years 5 months)

Provided friendly, attentive customer service in a fast-paced dining environment. Managed multiple tables simultaneously while maintaining accuracy and a positive guest experience.

Customer Service Multitasking Conflict Resolution Attention To Detail