Chinweike Asogwa
@chinweikeasogwa
Certified customer & technical support specialist delivering exceptional multi-region service.
NigeriaWhat I'm looking for
I am a certified Customer/Client Support Specialist and Technical Support Advocate with over five years of experience supporting customers across multiple time zones and regions. I combine strong written and verbal English communication, empathy, and technical troubleshooting to resolve issues for end users and internal teams while improving CSAT and resolution metrics.
I have led and trained support teams, implemented process improvements that raised response speed and customer satisfaction, and worked across telecoms, fintech, and enterprise support environments. I excel with CRM systems, Microsoft 365 and Google Workspace, ticketing platforms, remote diagnostics, and cross-functional collaboration to drive product and service improvements.
Experience
Work history, roles, and key accomplishments
IT Tech Support Specialist
Diallog Telecommunications Corp.
Sep 2024 - Present (1 year 1 month)
Serve as first point of contact for technical assistance, troubleshoot internet and networking issues, perform remote diagnostics and on-site support, and document resolutions to improve SLA compliance.
Product Support Specialist
3Line Card Management Limited
Apr 2023 - Jan 2025 (1 year 9 months)
Led a team of support specialists, improved response time by 30% and achieved 90% customer satisfaction while collaborating with product and engineering to onboard customers and relay product feedback.
Customer Service Specialist
CallTastic Ventures LLC
Dec 2022 - May 2023 (5 months)
Handled customer inquiries and complaints via Gorgias and Shopify, processed orders and account requests, and maintained transaction records while ensuring accurate resolutions.
Technical Customer Support Specialist
Tek Experts
Oct 2020 - Dec 2022 (2 years 2 months)
Provided global end-user support for hardware, software and SaaS, diagnosed network and account issues, escalated complex problems, and contributed to a >80% CSAT increase and 40%+ resolution improvement.
Resolution Officer
Access Bank Plc
Aug 2019 - Oct 2020 (1 year 2 months)
Investigated and resolved customer complaints and transactional discrepancies, ensured regulatory compliance, and maintained detailed resolution records while training junior staff.
Customer Care Representative
Access Bank Plc
Sep 2018 - Aug 2019 (11 months)
Provided inbound and outbound call support, resolved customer complaints within SLAs, educated customers on products, and maintained CRM records using Avaya and eGain.
Customer Onboarding Representative
MultiChoice Group
Jul 2017 - Sep 2018 (1 year 2 months)
Onboarded and supported customers for subscription services, assisting with account setup and client queries to ensure smooth service adoption.
Education
Degrees, certifications, and relevant coursework
ETEnugu State University of Science and Technology
Bachelor of Science, Biochemistry
2008 - 2013
Completed a Bachelor of Science in Biochemistry at Enugu State University of Science and Technology from 2008 to 2013.
Availability
Location
NigeriaAuthorized to work in
Job categories
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