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Chinweike Asogwa

@chinweikeasogwa

Certified customer & technical support specialist delivering exceptional multi-region service.

Nigeria
Message

What I'm looking for

I seek a customer-focused technical support role where I can lead improvements, mentor teams, resolve complex issues, and boost CSAT while working with modern SaaS tools and cross-functional teams.

I am a certified Customer/Client Support Specialist and Technical Support Advocate with over five years of experience supporting customers across multiple time zones and regions. I combine strong written and verbal English communication, empathy, and technical troubleshooting to resolve issues for end users and internal teams while improving CSAT and resolution metrics.

I have led and trained support teams, implemented process improvements that raised response speed and customer satisfaction, and worked across telecoms, fintech, and enterprise support environments. I excel with CRM systems, Microsoft 365 and Google Workspace, ticketing platforms, remote diagnostics, and cross-functional collaboration to drive product and service improvements.

Experience

Work history, roles, and key accomplishments

TE

Technical Customer Support Specialist

Tek Experts

Oct 2020 - Dec 2022 (2 years 2 months)

Provided global end-user support for hardware, software and SaaS, diagnosed network and account issues, escalated complex problems, and contributed to a >80% CSAT increase and 40%+ resolution improvement.

AP

Customer Care Representative

Access Bank Plc

Sep 2018 - Aug 2019 (11 months)

Provided inbound and outbound call support, resolved customer complaints within SLAs, educated customers on products, and maintained CRM records using Avaya and eGain.

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology logoET

Enugu State University of Science and Technology

Bachelor of Science, Biochemistry

2008 - 2013

Completed a Bachelor of Science in Biochemistry at Enugu State University of Science and Technology from 2008 to 2013.

Tech stack

Software and tools used professionally

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Chinweike Asogwa - IT Tech Support Specialist - Diallog Telecommunications Corp. | Himalayas