Danielle White
@daniellewhite1
Senior Risk Coordinator resolving complex customer issues with regulatory precision.
United StatesWhat I'm looking for
I’m a Senior Risk Coordinator focused on resolving complex customer complaints while meeting regulatory requirements. I use strong de-escalation skills to support sensitive customer interactions and ensure concerns are handled with professionalism and accuracy.
Over the past several years, I investigated issues, reported trends, and recommended process improvements to strengthen outcomes and compliance. I also guided customer service associates and supported escalation resolution, while collaborating with auditors by providing documentation and addressing variances.
Earlier in my career, I built deep expertise in cash application and billing operations—administering cash application processes, overseeing invoicing cycles, reconciling accounts, and ensuring accurate financial reporting. I also administered benefits programs and handled payment processing, journal entries, and quality audits—bringing a detail-oriented, customer-focused mindset to every role.
Experience
Work history, roles, and key accomplishments
Senior Risk Coordinator
Capital One
Sep 2025 - Present (8 months)
Resolved complex customer complaints while ensuring alignment with regulatory risk requirements. Investigated issues, reported trends, and recommended process improvements, providing guidance to customer service associates and supporting escalated resolutions.
Cash Application & Billing Specialist
SDI
Dec 2018 - Jan 2025 (6 years 1 month)
Administered cash application and accounts receivable processes, including bank deposits and lockbox transaction allocation to ensure accurate payment posting. Oversaw invoicing cycles, performed account reconciliations to resolve short/overpayments, supported audits, and managed payment inquiries and collections.
Benefits Administrative Analyst
Xerox
Sep 2013 - Dec 2018 (5 years 3 months)
Administered comprehensive employee benefits programs, including pension plans and health coverage, ensuring compliance with HIPAA and HCSA/FSA regulations. Handled employee inquiries through email/chat/calls, supported benefits billing and cash applications, performed quality audits, and coordinated interview scheduling for new hires.
Education
Degrees, certifications, and relevant coursework
Anthem
Medical Phlebotomist, Phlebotomy
Completed medical phlebotomist education/program with Anthem.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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