At Alachua County BoCC Human Resources, I facilitated health, dental, life, and supplemental insurance enrollment for county employees, including COBRA-eligible employees. I also led onboarding and orientation sessions and submitted enrollment summaries, exception reports, and utilization files with 99%+ data accuracy.
I streamlined onboarding documentation workflows, reducing processing time by 25% through improved tracking systems and proactive communication with department HR representatives.
At AdventHealth, I coordinated patient check-in and scheduling, verified patient records using Cerner, PowerChart, and Pheesia, and shared treatment and post-visit instructions. I also reconciled daily cash and card payments.
My experience also includes administrative support at Sequel Youth Services, accounts receivable processing and customer service at Brighthouse Networks (now Spectrum), and policy processing at Nationwide Insurance. At ElderOptions, I provided end-of-life care and kept the assigned nurse informed about the client's care and treatment responses.
