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Travis Callaway

@traviscallaway

Senior Control Management Officer at Wells Fargo who led enterprise RCSA engagements and sustained 89–95% control effectiveness.

United States
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At Wells Fargo & Company, I led enterprise RCSA engagements in Consumer Lending, translating regulatory and policy requirements into actionable controls and operational procedures. Those engagements sustained 89–95% control effectiveness.

I consolidated Relationship Management and Marketing into a newly established Risk Assessable Unit, aligning risk and control coverage. I also reviewed more than 120 control procedures across four units against Internal Control Policy guidelines ahead of internal audit review.

Earlier at Wells Fargo & Company, I evaluated control design and operating effectiveness in Consumer Small Business Banking, completing all scheduled control-test engagements on time. In Wealth & Investment Management, my independent compliance testing helped reduce compliance gaps by 30%.

My experience also includes compliance testing and federal tax filings for institutional retirement plans, quality assurance, and legal and estate operations. I’ve worked across First and Second Line of Defense risk functions in financial services.

Experience

Work history, roles, and key accomplishments

Merrill Lynch logoML

Legal & Estate Senior Operations Analyst

Merrill Lynch

Apr 2011 - Jul 2012 (1 year 3 months)

Processed legal and estate distributions, beneficiary transfers, and Power of Attorney documentation while protecting sensitive client information. Contributed to a 20% reduction in document errors.

FS

Team Lead

FSV Payment Systems

Sep 2008 - Apr 2011 (2 years 7 months)

Led payment operations support in a high-volume environment, handling escalated calls and analyzing problems to support timely resolution. Facilitated new-hire training and established procedures.

Education

Degrees, certifications, and relevant coursework

AE

Anthropic Education

Claude 101, Artificial Intelligence

2026 - 2026

Completed Claude 101 training in August 2026.

edX logoED

edX

Introduction to Prompt Engineering, Artificial Intelligence

2025 - 2025

Completed Introduction to Prompt Engineering in November 2025.

edX logoED

edX

Introduction to Generative AI, Artificial Intelligence

2025 - 2025

Completed Introduction to Generative AI in November 2025.

edX logoED

edX

AI for Everyone: Master the Basics, Artificial Intelligence

2025 - 2025

Completed AI for Everyone: Master the Basics in November 2025.

Jacksonville State University logoJU

Jacksonville State University

Coursework, Biology

Completed coursework in Biology at Jacksonville State University.

CT

CTA

Certified Career Transition Coach, Career Coaching

2021 - 2021

Earned Certified Career Transition Coach certification in August 2021.

Tech stack

Software and tools used professionally

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