Thyanni Dubon

Provided consulting and governance oversight across multiple business areas, ensuring operations aligned with risk standards and control expectations. Identified, tracked, and resolved system- or process‑driven issues; partnered with impacted teams to implement remediation, including root cause and risk rating.

Provided consulting and governance oversight across business areas, ensuring alignment with risk standards. Identified, tracked, and resolved system or process issues, partnering with teams on remediation and root cause analysis.

Validated system fixes and enhancements, ensuring functionality aligned with business requirements and audit standards. Documented validation steps, outcomes, and test scripts to maintain transparency and readiness for audit review.

Validated system fixes and enhancements, ensuring alignment with business requirements and audit standards. Documented validation steps and monitored post-deployment system behavior to ensure stability.

Responsible for enabling and delivering chartered targeted improvements that deliver business impact with measurable outcomes. Instills a culture of continuous improvement by building business partners' capabilities.

Analyzed performance metrics to provide targeted coaching, improving operational performance and customer outcomes. Built a culture of continuous improvement by developing team capabilities and strengthening process understanding.

Speak with escalated customers with the ability to diffuse difficult situations by providing excellent customer service and problem-solving. As well as performing back-office tasks such as account research, payment processing, and military deferment.

Managed complex escalations by diagnosing issues, delivering resolutions, and improving the customer experience end-to-end.

Managed complex escalations by diagnosing issues, delivering resolutions, and improving the customer experience end-to-end.

Progressed rapidly into escalation support roles due to strong performance, problem solving, and customer advocacy. Managed complex escalations by diagnosing issues, delivering resolutions, and improving the experience end-to-end.

Serviced existing loans with questions and problems through telephone interactions with Discover customers and third parties.

Utilized communication skills and computer systems to manage customer origination inquiries to ultimately help through the application process.

Bachelor of Mathematics with an emphasis in Business Analytics from Bellevue University.