Connie Williams
@conniewilliams
Senior billing coordinator specializing in multifamily utility billing accuracy.
United StatesWhat I'm looking for
I am a detail-oriented senior billing professional with extensive experience in multifamily utility billing, billing operations, and accounts setup. I consistently deliver high-volume, high-accuracy invoice processing and billing implementations while supporting month-end close and special projects.
My background includes roles in operations funding, total loss claims adjusting, and compliance data entry, where I applied strong analytical skills, process documentation and training to improve accuracy and workflow. I have a proven record of meeting production and quality metrics and implementing billing changes to ensure operational integrity.
I am collaborative, customer-focused and comfortable liaising with internal and external stakeholders, training teams, and creating SOPs. I seek opportunities where I can apply my billing operations expertise to streamline processes and support organizational growth.
Experience
Work history, roles, and key accomplishments
RECalculates multifamily property utility rates, analyzes billing data to generate accurate invoices, clears billing exceptions, and implemented process documentation and training that improved billing accuracy and month-end close efficiency.
WWServed as liaison for HRA-eligible retirees, handled inquiries on contributions and balances, investigated rollover/carryover funding, and coordinated eligibility confirmation with carriers to ensure accurate retiree funding.
SITotal Loss Claims Adjuster
State Farm Mutual Insurance
Jan 2017 - Jan 2018 (1 year)
Managed and resolved total loss claims up to $30k, reviewed coverage and estimates to determine payouts, coordinated salvage and rentals, and referred suspicious claims to SIU to protect company interests.
Compliance Data Entry
Franklin American Mortgage
Jan 2015 - Jan 2017 (2 years)
Reviewed and keyed mortgage fees and disclosures to ensure TILA/RESPA compliance, performed variance testing with TRID tools, maintained production tracking and pivot reports, and trained team members on processes.
Education
Degrees, certifications, and relevant coursework
CCCollin College
Associate of Applied Science, Paralegal Studies
Completed an Associate of Applied Science in Paralegal Studies at Collin College, graduating in 2020.
Lakeview Centennial High School
High School Diploma, High School Diploma
Graduated from Lakeview Centennial High School in Garland, Texas in 1996.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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