Alexis Hart

Conducted foot patrols of guard shack, buildings, and grounds, observing and monitoring conditions for potential security issues. Controlled access to and inspected packages/truck loads of those leaving the facility, reporting all safety, security, and law violations. Monitored camera surveillance systems and managed visitor access.

Answered incoming calls, emails, and chats from customers professionally and promptly. Maintained accurate and detailed records of customer interactions, meeting performance metrics for call handling time, quality, and customer satisfaction. Provided product/service information and resolved customer issues.

Observed and reported security incidents, patrolling inside the warehouse and outside parking lots. Managed guard shack operations, checking trucks into the property and monitoring all cameras and computer screens. Responsible for making weekly schedules, reviewing time sheets, and inputting payroll.

Managed online, phone, and in-person room reservations, welcoming guests and handling check-ins and check-outs. Responded to guest issues and complaints in a timely manner. Assisted customers with planning special events and arranged specialized services for VIP clients.

Secured premises and personnel by patrolling property, monitoring surveillance equipment, and inspecting access points. Prevented losses and damage by reporting irregularities and informing violators of policies. Completed detailed reports by recording observations and interviewing witnesses.

Answered inbound calls and responded to customer inquiries professionally, meeting performance metrics for call quality and response time. Resolved customer issues efficiently while maintaining a positive attitude. Managed invoicing, scheduling deliveries, and tracking shipments.

Assisted lead teachers with classroom activities and managed student supervision. Supported the implementation of educational programs and maintained a safe learning environment.

Managed inventory and stocked shelves according to store standards. Assisted customers with locating products and maintained a clean and organized sales floor.

Managed a small section of the warehouse, responsible for picking items from specific aisles to fulfill orders. Assisted colleagues in completing orders when items were difficult to locate.

Provided customer service, took orders, and handled cash transactions accurately. Prepared food and beverage items according to company standards and maintained cleanliness of the service area.

Completed high school education with a focus on childcare and nursing. Gained foundational knowledge in these fields.