anna stancer
@annastancer
Dedicated customer service and hospitality professional with strong communication skills.
What I'm looking for
I am a dedicated and personable customer service and hospitality professional with a strong background in delivering exceptional guest experiences. My experience spans various roles, including Permit Specialist, Account Manager, and General Manager, where I have consistently resolved issues efficiently and supported team success in fast-paced environments.
Throughout my career, I have been known for my excellent communication skills, adaptability, and service-first mindset. I thrive in roles that value customer satisfaction and team collaboration, and I am eager to bring my positive attitude and strong work ethic to new challenges. My ability to multitask and build rapport with diverse individuals has been key to my success in maintaining professionalism under pressure.
Experience
Work history, roles, and key accomplishments
Permit Specialist II
ALLO Communications
Jan 2023 - Present (2 years 7 months)
Responsible for preparing, submitting, and tracking various permit applications (e.g., right-of-way, utility, traffic control, and environmental) to support telecommunications infrastructure projects. Maintains strong relationships with local, county, and state agencies to ensure compliance and timely approval.
Bartender
Lake Havasu Cigars
Jan 2021 - Dec 2023 (2 years 11 months)
Provided exceptional customer service in a relaxed, upscale cigar lounge environment, preparing and serving a variety of beverages. Offered cigar recommendations and maintained a welcoming atmosphere for guests.
Account Manager
Client Focus
Jan 2020 - Dec 2023 (3 years 11 months)
Managed client relationships and daily operations for 10 State Farm agents, ensuring consistent communication and high service standards. Acted as the primary point of contact for client inquiries, policy updates, and agent coordination to support sales goals and retention efforts.
General Manager
Oregano's Pizza Bistro
Jan 2019 - Dec 2020 (1 year 11 months)
Oversaw daily operations of a high-volume Italian bistro, ensuring exceptional guest experiences, quality food service, and efficient team performance. Managed staff scheduling, training, and supervision, as well as inventory control, ordering, and cost management.
Shift Manager
Shake Shack Las Vegas
Jan 2017 - Dec 2019 (2 years 11 months)
Led shift operations in a fast-paced, high-volume environment, ensuring efficient service, food quality, and guest satisfaction. Supervised and supported front- and back-of-house staff, handled cash management, and maintained cleanliness and safety standards.
Manager & Bartender
Lumberyard Brewing CO
Jan 2010 - Dec 2017 (7 years 11 months)
Oversaw daily front-of-house operations while delivering fast, friendly bar service in a high-traffic brewery setting. Managed staff scheduling, training, and performance, ensured product quality, and maintained inventory and ordering for bar supplies.
Education
Degrees, certifications, and relevant coursework
Northern Arizona University
BS Hotel & Restaurant Management, Hotel & Restaurant Management
Studied comprehensive aspects of hotel and restaurant operations, focusing on management principles, guest services, and industry best practices. Gained expertise in hospitality management, including food and beverage operations, lodging, and event planning.
Lake Havasu High School
Diploma, General Studies
Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and teamwork.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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