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anna stancerAS
Open to opportunities

anna stancer

@annastancer

Dedicated customer service and hospitality professional with strong communication skills.

United States
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and personable customer service and hospitality professional with a strong background in delivering exceptional guest experiences. My experience spans various roles, including Permit Specialist, Account Manager, and General Manager, where I have consistently resolved issues efficiently and supported team success in fast-paced environments.

Throughout my career, I have been known for my excellent communication skills, adaptability, and service-first mindset. I thrive in roles that value customer satisfaction and team collaboration, and I am eager to bring my positive attitude and strong work ethic to new challenges. My ability to multitask and build rapport with diverse individuals has been key to my success in maintaining professionalism under pressure.

Experience

Work history, roles, and key accomplishments

AC
Current

Permit Specialist II

ALLO Communications

Jan 2023 - Present (2 years 7 months)

Responsible for preparing, submitting, and tracking various permit applications (e.g., right-of-way, utility, traffic control, and environmental) to support telecommunications infrastructure projects. Maintains strong relationships with local, county, and state agencies to ensure compliance and timely approval.

LC

Bartender

Lake Havasu Cigars

Jan 2021 - Dec 2023 (2 years 11 months)

Provided exceptional customer service in a relaxed, upscale cigar lounge environment, preparing and serving a variety of beverages. Offered cigar recommendations and maintained a welcoming atmosphere for guests.

OB

General Manager

Oregano's Pizza Bistro

Jan 2019 - Dec 2020 (1 year 11 months)

Oversaw daily operations of a high-volume Italian bistro, ensuring exceptional guest experiences, quality food service, and efficient team performance. Managed staff scheduling, training, and supervision, as well as inventory control, ordering, and cost management.

SV

Shift Manager

Shake Shack Las Vegas

Jan 2017 - Dec 2019 (2 years 11 months)

Led shift operations in a fast-paced, high-volume environment, ensuring efficient service, food quality, and guest satisfaction. Supervised and supported front- and back-of-house staff, handled cash management, and maintained cleanliness and safety standards.

Education

Degrees, certifications, and relevant coursework

NU

Northern Arizona University

BS Hotel & Restaurant Management, Hotel & Restaurant Management

Studied comprehensive aspects of hotel and restaurant operations, focusing on management principles, guest services, and industry best practices. Gained expertise in hospitality management, including food and beverage operations, lodging, and event planning.

LS

Lake Havasu High School

Diploma, General Studies

Completed high school education, acquiring foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and teamwork.

Tech stack

Software and tools used professionally

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anna stancer - Permit Specialist II - ALLO Communications | Himalayas