Open to opportunities

Daniella Obarezi

@daniellaobarezi

Message

I am a customer service professional skilled in CRM and technical support.

Nigeria

Message

What I'm looking for

I’m seeking a customer service/support role where I can apply CRM expertise, improve processes, mentor teammates, and grow into leadership within a collaborative, metrics-driven team.

I am a dedicated customer service professional with experience handling inbound and outbound support across email, live chat and phone. I use Zoho Desk, Salesforce and HubSpot to manage tickets and track resolutions.

At Alpha Intelligent Co, I reduced process inconsistencies and trained team members while maintaining performance metrics using Google Sheets and Microsoft Excel.

Previously, as a sales associate at Acavien Nigeria Limited, I increased sales by 20% by building customer rapport, upselling, and maintaining client accounts.

I hold a BSc in Economics and certifications including MCAS (Excel Core) and LinkedIn Learning courses in business development and customer service strategy; I seek roles where I can apply CRM expertise, improve service delivery and grow into leadership.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alpha Intelligent Co

Jan 2024 - Dec 2024 (11 months)

Handled inbound and outbound customer enquiries via email, live chat, and phone using Zoho Desk and Salesforce; tracked KPIs in Google Sheets and Excel, reduced process inconsistencies, and trained team members to improve ticket resolution.

Call Center Zoho Desk Salesforce Google Sheets Microsoft Excel Ticketing Customer Support Training

Sales Associate

Acavien Nigeria Limited

Jan 2019 - Aug 2019 (7 months)

Increased company sales by 20% through proactive client engagement, upselling, and account management; resolved client issues and improved customer loyalty via personalized communication.