I've supported traders at HFM Broker, resolving 60–100+ daily inquiries across phone, email, and live chat while maintaining a 95%+ first-contact resolution rate. I also contributed to a 12% increase in premium account upgrades through consultative recommendations.
At Aqua Funded Broker, I processed and verified 150–250 onboarding records daily at 99.2% accuracy, supported KYC compliance, and resolved data anomalies with customers and compliance teams.
At Godafi Computers Limited, I handled multi-channel support, organized 500+ customer and vendor records, reduced document retrieval time by 50%, and trained four new customer service agents.
