Open to opportunities

Oluwateleola Osinaike

@oluwateleolaosinaike

Message

I am a detail-oriented financial services professional specializing in CRM, client experience, and data reporting.

Nigeria

Message

What I'm looking for

I seek roles in financial services operations or client experience where I can apply CRM, reporting, and KYC skills within a compliance-focused, growth-oriented team that values accuracy and client outcomes.

I am detail-oriented and resourceful, with over three years of experience in financial services focusing on client engagement, service documentation, and data reporting. I have supported high-volume customer interactions as a live chat and contact centre agent, maintained accurate customer records using CRM systems, and compiled service-related reports to inform operational improvements.

I bring proven attention to detail, time management, and compliance support, with hands-on experience in Microsoft Dynamics 365, KYC, and desk research. I am currently pursuing an M.Sc. in Economics and seek opportunities to optimize financial services operations and enhance client experience.

Experience

Work history, roles, and key accomplishments

Live Chat Agent

Ecobank Nigeria PLC

Jan 2023 - Jan 2025 (2 years)

Responded to a high volume of customer enquiries via live chat, maintained accurate CRM records, and compiled service reports to inform internal reviews. Identified trends and documented customer feedback to support service quality improvements.

Live Chat Support Customer Service CRM Data Reporting Customer Feedback Analysis Compliance Escalation Management

Contact Centre Agent

Ecobank Nigeria PLC

Jan 2021 - Jan 2022 (1 year)

Handled over 80 client calls per shift addressing enquiries on financial products and maintained accurate client databases to ensure compliance. Supported internal reporting by organizing data and identifying service trends.

Customer Service CRM Reporting

Business Development Trainee

Heritage Capital Markets Limited

Jan 2019 - Jan 2021 (2 years)

Conducted desk research on market trends and competitors, prepared client reports and presentations, and assisted onboarding by verifying documentation and updating records. Supported investment document organization and client communications.

Market Research Onboarding Report Writing Client Communication CRM

Emergency Response Consultant

Avantgarde Management Services

Jan 2017 - Jan 2019 (2 years)

Responded to distressed callers in life-threatening emergencies with professionalism and efficiency, recorded case data, and updated CRM files to support follow-up. Collaborated with internal teams to resolve inquiries and improve response processes.

Emergency Response Cross Functional Collaboration Documentation