Dayron Campo Petrel
@dayroncampopetrel
Bilingual customer experience and consultative sales expert, delivering high CSAT and closing solutions across US & Canada markets.
What I'm looking for
I’m a bilingual Customer Experience and Sales expert with a proven track record serving the United States and Canadian markets. I focus on proactive problem resolution, customer loyalty, and consultative sales strategies, combining high empathy with operational agility to hit satisfaction and productivity KPIs.
In my Customer Expert role for Nordstrom US, I led service excellence efforts by delivering fast, effective solutions and expectation-focused communication that helped drive high CSAT results. I’m energized by tier-1 tech support work, crisis intervention, and retention-focused conversations that turn friction into confidence.
Across Lenovo and AT&T US & Canada, I’ve supported customers through consultative selling, strategic closing, and technical/billing guidance. I identify real needs, bundle technical service with additional products for complete solutions, and balance quality care with sales targets through objection handling and service personalization.
Experience
Work history, roles, and key accomplishments
Led customer care for Nordstrom (US), resolving inquiries quickly and improving CSAT through empathetic, expectation-focused communication.
Sales Advisor (Lenovo)
24/7 S.A.S
Jan 2025 - Sep 2025 (8 months)
Provided consultative Lenovo sales for US & Canada customers, tailoring tech recommendations to client needs and bundling services with additional products to close more opportunities.
Handled AT&T US & Canada mobile-line requests and clarified complex billing for customers, while identifying opportunities to offer new service plans aligned to sales targets.
Education
Degrees, certifications, and relevant coursework
Colombo Americano
Bilingualism, Bilingualism (Upper-Intermediate English)
Completed a Bilingualism program focusing on Upper-Intermediate English.
Antonio Holguín Garcés
Technical High School Diploma, Technical High School
Earned a Technical High School Diploma from Antonio Holguín Garcés.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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