Dayron Campo Petrel

I’m a bilingual Customer Experience and Sales expert with a proven track record serving the United States and Canadian markets. I focus on proactive problem resolution, customer loyalty, and consultative sales strategies, combining high empathy with operational agility to hit satisfaction and productivity KPIs.

In my Customer Expert role for Nordstrom US, I led service excellence efforts by delivering fast, effective solutions and expectation-focused communication that helped drive high CSAT results. I’m energized by tier-1 tech support work, crisis intervention, and retention-focused conversations that turn friction into confidence.

Across Lenovo and AT&T US & Canada, I’ve supported customers through consultative selling, strategic closing, and technical/billing guidance. I identify real needs, bundle technical service with additional products for complete solutions, and balance quality care with sales targets through objection handling and service personalization.