Open to opportunities

camila mantilla

@camilamantilla

Message

Highly adaptable Customer Service Representative with strong problem-solving skills.

Colombia

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a highly adaptable and motivated Customer Service Representative with over a year of experience in call centers, specializing in retention, sales, and billing inquiries. My role at Teleperformance has allowed me to provide exceptional support for Disney+ users in English-speaking markets, where I resolve issues related to streaming, billing, and account access while maintaining high customer satisfaction.

My previous experience as a Retention and Sales Specialist at Accedo Technologies honed my persuasive communication skills, enabling me to manage objections effectively and improve customer loyalty. I thrive in fast-paced environments and am quick to learn new systems, always striving to meet and exceed performance targets.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Oct 2024 - Present (1 year)

Provided high-quality customer support for Disney+ users in English-speaking markets, resolving issues related to streaming, billing, account access, and subscriptions. Communicated effectively via phone and chat, maintaining brand standards and customer satisfaction while meeting daily KPIs for quality, response time, and customer satisfaction.

Customer Service CRM Conflict Resolution Billing Support

Retention and Sales Specialist

Accedo Technologies

Dec 2023 - Present (1 year 10 months)

Managed customer retention processes and upselling in a fast-paced call center, providing billing support and handling complex client inquiries. Developed persuasive communication skills to manage objections and improve customer loyalty, working collaboratively to meet and exceed performance targets.

Customer Retention Sales Upselling Billing Support Conflict Resolution Communication Skills

Education

Degrees, certifications, and relevant coursework

Centro Educativo Cajasan

Bachelor's Degree, Business Administration

2018 - 2023

Completed a comprehensive curriculum in Business Administration, gaining foundational knowledge in management, finance, and marketing principles. Developed strong analytical and problem-solving skills applicable to various business contexts.

Centro Educativo Cajasan

High School Diploma, Accounting Focus

Graduated with a High School Diploma, focusing on accounting principles and practices. Acquired fundamental knowledge in financial record-keeping and basic economic concepts.