Daniel Allen
@danielallen
IT Support Analyst specializing in Microsoft 365 and systems administration.
NigeriaWhat I'm looking for
I am an IT Support Analyst and Systems Administrator with hands-on experience managing Azure AD/Microsoft Entra ID, Windows and Linux servers, virtualization, and endpoint deployment using MECM. I provide global user support across regions including Nigeria, USA, Vietnam, Costa Rica and Rwanda via phone, chat and email.
My background includes technical leadership and tiered support for Microsoft 365 (Exchange Online, Outlook, SharePoint, OneDrive), Active Directory, VPN and group policy administration, plus monitoring with Zabbix and device management with Palo Alto. I have resolved escalations, coordinated triage, and prepared detailed reports for senior engineering teams.
I hold a BSc and an MSc in Computer Science with a focus on data communication and networking, and certifications/skills in AWS Cloud fundamentals, Azure (AZ-109 topics), Linux administration, networking, and scripting (HTML5/CSS/JavaScript/Python/Django). I prioritize compliance, documentation, and reliable, timely support.
Experience
Work history, roles, and key accomplishments
Technical Lead - Microsoft 365
Tek-Experts Nig
Sep 2022 - Nov 2022 (2 months)
Coordinated triage and reported escalations to senior engineers for Microsoft 365 issues, prepared detailed product reports and resolved technical problems for engineering teams.
Technical Support Engineer
Tek-Experts Nig
Sep 2020 - Sep 2022 (2 years)
Provided Tier-2 Microsoft 365 support (Exchange Online, SharePoint, OneDrive), diagnosed cross-platform issues, documented resolutions and escalated complex cases to external teams while maintaining customer satisfaction.
IT Support
Digital Dreams Limited
Jan 2013 - Present (12 years 9 months)
Delivered Active Directory and LAN support, configured network printers and intercoms, administered Microsoft 365 and monitored system performance to maintain network reliability.
Education
Degrees, certifications, and relevant coursework
UNUniversity of Nigeria, Nsukka
Master of Science, Computer Science (Data Communication & Networking)
Postgraduate study in Computer Science with a focus on Data Communication & Networking.
MUMichael Okpara University of Agriculture, Umudike
Bachelor of Science, Computer Science
Undergraduate degree in Computer Science covering core topics in computing and networking.
WCWest African Examinations Council
GCE O-Level, General Secondary Education
General Certificate of Education (Ordinary Level) examinations.
Bolanle Nursery and Primary School, Lagos State
First School Leaving Certificate, Primary Education
Completed primary school education and obtained the First School Leaving Certificate.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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