Nwoye Dennis
@nwoyedennis
I resolve Microsoft 365 and cloud infrastructure issues for businesses, improving uptime, security, and user productivity.
NigeriaWhat I'm looking for
I've supported more than 100 US and UK businesses through Upwork, resolving Microsoft 365 incidents across Active Directory, Exchange Online, Teams, and SharePoint. I use PowerShell and Microsoft admin centers to deliver prompt resolutions, with a 97% first-call resolution rate.
At Systemverse LLC, I provided remote technical support for Microsoft 365 and Google Workspace across 90+ clients, handling SaaS issues, identity synchronization, access management, Slack, Salesforce, and helpdesk workflows in ConnectWise.
At Amazon Energy, I managed hybrid identity synchronization for 100+ employee accounts, automated onboarding with Power Automate, structured SharePoint and OneDrive permissions, and strengthened compliance through eDiscovery holds, audit-log retention, and alerts.
I've also resolved 300+ Microsoft 365 and Azure Identity cases at TekExperts, supported secure mailbox migrations with zero data loss, and built practical experience in networking, Windows Server administration, automation, documentation, and customer support.
Experience
Work history, roles, and key accomplishments
Provided high-quality customer support via phone, email, and internal chat, assisting 100+ US/UK businesses with Microsoft. Troubleshot and resolved escalated incidents related to Active Directory, Exchange Online, Teams and SharePoint, utilizing PowerShell and the admin center.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Owerri
Bachelor of Technology, Information Technology
Bachelor of Technology in Information Technology from the Federal University of Technology, Owerri.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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