Open to opportunities

Divine Udoka

@divineudoka

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IT Support professional with 4+ years of technical expertise.

Nigeria

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am an IT Support and Systems Administration professional with over 4 years of experience in providing both remote and on-site technical support. My expertise lies in managing Windows environments and securing cloud-based services, where I have developed a proven track record in troubleshooting hardware, software, and network issues. I am adept at administering Active Directory and Azure AD, as well as implementing cybersecurity best practices to ensure the integrity and security of systems.

In my current role as a M365 Technical Support Engineer II at Tek Experts, I provide Tier 2/3 support for the Microsoft 365 suite, including Exchange Online and Teams. I have successfully collaborated with cross-functional teams to streamline operations and enhance end-user experiences. My previous experience includes serving as a first/second point of contact for IT service requests at Tribest Consulting, where I created and maintained IT policies and documentation, ensuring efficient service delivery.

Experience

Work history, roles, and key accomplishments

Current

M365 Technical Support Engineer II

Current

Tek Experts

Sep 2023 - Present (1 year 10 months)

Provided Tier 2/3 support for Microsoft 365 suite, Exchange Online, Teams, and hybrid environments. Collaborated with the cybersecurity team to implement MFA, antivirus policies, and patch-management workflows.

Exchange Online Microsoft Teams MFA Patch Management Troubleshooting

Team Member, IT Care

Tribest Consulting

Aug 2022 - Present (2 years 11 months)

Served as the first/second point of contact for all IT service requests via ticketing system, phone, and chat. Administered user lifecycle, including account provisioning/deprovisioning, group memberships, and permissions.

Ticketing Systems SOPs Windows Linux

IT Support Intern

Computer Warehouse Group (CWG)

Jun 2021 - Present (4 years 1 month)

Installed, configured, and maintained desktops, laptops, printers, and scanners for over 100 users. Configured TCP/IP workstations, DHCP reservations, and DNS settings within a Windows Server domain.

Software Configuration Troubleshooting TCP IP DHCP DNS Windows Server TeamViewer RDP

Assurance & Administration / Indirect Tax

Ernst & Young (EY)

Nov 2018 - Present (6 years 8 months)

Performed audit and administrative tasks in the Assurance practice, processing VAT returns and customs audits. Communicated findings and recommendations to internal stakeholders, ensuring compliance with FIRS.

Auditing Administrative Support VAT Returns Compliance