Open to opportunities

Daniel Akpoguma

@danielakpoguma

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Appointment Setter and CRM-focused sales professional helping real estate teams convert qualified appointments.

Nigeria

Message

What I'm looking for

I’m looking for a sales development or appointment-setting role where I can own outbound outreach, manage CRM pipeline accuracy, handle objections professionally, and grow conversion performance with measurable targets.

I’m an Appointment Setter with a track record of generating qualified meetings through disciplined outbound calling, objection handling, and accurate CRM tracking. I focus on turning conversations into conversions by building fast rapport and managing the full appointment pipeline.

In my recent role, I conducted 250–280 outbound cold calls daily with ReadyMode to engage real estate agents and book qualified appointments with brokerage leadership. I maintained detailed call outcome tracking, follow-ups, and agent responses in the CRM to keep pipeline visibility strong.

Previously, I worked as a Pre-Qualifier for Insurance Supermarket, managing 300+ calls per day using VICIdial while qualifying leads for Final Expense Plans. I handled objections, built quick rapport, and helped drive a 35% increase in qualified lead conversions within 3 months, while also reducing average call handling time by 18%.

I’ve also contributed to sales and customer support efforts, including part-time outbound sales using the Convoso dialer and volunteering in customer service and customer support. Across roles, I prioritize compliance (DNC regulations), confidentiality, data accuracy, and performance metrics that improve retention, efficiency, and team outcomes.

Experience

Work history, roles, and key accomplishments

Appointment Setter

Smart Setter

Jun 2024 - Feb 2026 (1 year 8 months)

Conducted 250–280 outbound cold calls daily using ReadyMode to engage real estate agents and book qualified appointments with brokerage leadership. Maintained CRM tracking of call outcomes and follow-ups while handling objections, ensuring DNC compliance, and supporting broker recruitment goals.

Cold Calling Outbound Calling Appointment Setting ReadyMode Objection Handling CRM Management Follow up Pipeline Management DNC Compliance Calendar Appointment Setting

Pre-Qualifier

Insurance Supermarket

Mar 2023 - Apr 2024 (1 year 1 month)

Conducted high-volume cold calls using VICIdial to qualify leads for Final Expense Plans and connect them with licensed agents. Managed 300+ calls per day with accurate CRM tracking, improved qualified lead conversions, reduced call handling time, and ensured DNC compliance and confidentiality.

VICIdial Cold Calling Lead Qualification Final Expense CRM Management Objection Handling DNC Compliance Confidentiality Call Handling Time Optimization

Sales Executive

Affordable Rent to Own

Oct 2022 - Feb 2023 (4 months)

Made outbound sales calls using the Convoso dialer, averaging 4–5 listings daily, and managed customer relationships through the full sales cycle. Recommended tailored product solutions, supported upsell efforts, and contributed to exceeding monthly sales goals by 15–20%.

Convoso Dialer Outbound Sales Sales Cycle Management Customer Relationship Management Upselling Product Solutions

Customer Service Volunteer

The Pax

Mar 2024 - Present (2 years 4 months)

Provided customer support by responding to inquiries related to orders, product availability, and billing to improve customer satisfaction. Analyzed customer feedback and trends, supported workflow improvements, and delivered regular reports to help refine customer experience and retention strategies.

Customer Service Billing Customer Feedback Analysis Trend Analysis Customer Retention

Customer Support Volunteer

Teach For Nigeria

Apr 2023 - Present (3 years 3 months)

Supported parents and educators by addressing concerns related to student support services and improving communication across stakeholder groups. Interpreted survey data, created visual reports, and helped tailor support approaches to increase engagement and satisfaction while improving retention for underserved families.

Stakeholder Engagement Student Support Services Educational Support Supports De Communication Retention