Open to opportunities

Daniel ADEYEMI

@danieladeyemi1

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Customer Success Specialist focused on client retention, onboarding, and data-driven relationship management.

Nigeria

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What I'm looking for

I seek a role where I can drive customer retention and onboarding using CRM tools, collaborate cross-functionally, and grow into broader customer experience leadership.

I am a results-driven Customer Success Specialist with 2+ years of experience improving client satisfaction, onboarding, and retention across tech, logistics, and FMCG sectors. I use CRM tools, Meta Business Suite, Trello, Notion and Google Workspace to streamline workflows and translate customer feedback into actionable improvements.

My background includes coordinating high-impact events, managing digital communications that increased engagement, and developing knowledge resources that reduced response times. I am passionate about building trust, delivering timely solutions, and driving long-term customer loyalty through proactive engagement and measurable outcomes.

Experience

Work history, roles, and key accomplishments

Public Relations Officer

MFMCF

Jun 2023 - Jun 2025 (2 years)

Managed internal communications and social media, boosting engagement and increasing member participation by 30%; coordinated 10+ events and created 50+ official communications, reducing inquiry response time by 40%.

Internal Communications Social Media Management Event Coordination Google Workspace Notion Content Creation Process Improvement

Event and Program Coordinator

Regal Concepts

Mar 2023 - Dec 2023 (9 months)

Coordinated seminars and social events for 50–200+ attendees, managing logistics, scheduling, vendor relations and guest communication to ensure 100% successful event delivery.

Event Planning Logistics Management Vendor Relations Scheduling Budgeting Team Coordination

Baker and Cake Decorator

Food-City

Jan 2022 - Nov 2022 (10 months)

Coordinated production flow, maintained inventory and order records, and prepared decorated cakes to ensure quality and on-time delivery to multiple outlets and clients.