Balogun Folakemi
@balogunfolakemi
Customer Success professional driving retention and business growth.
NigeriaWhat I'm looking for
I’m a highly organised, results-driven Customer Success professional with over three years of experience working with teams across diverse sectors. I specialize in improving the customer journey and experience, managing retro claims and loyalty systems (KIU Click, KIU Reservation) to boost retention and satisfaction.
I’ve also delivered operational excellence in quality control and event operations—conducting metrics analysis, ensuring SOP compliance, and securing venues with strong client feedback. I’m passionate about business management, eager to learn, and committed to driving organizational growth in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Loyalty Specialist
Valuejet Aviation Company
Jan 2022 - Present (3 years 9 months)
Managed the airline loyalty program, resolving retro claims and manually awarding points when system failures occurred to improve customer satisfaction and retention. Used KIU Click and KIU Reservation to verify flights, track engagement, and produce daily reports to inform loyalty insights.
Event Operations Manager
The Coker Creative Company
Jan 2018 - Jan 2020 (2 years)
Planned and executed event logistics, secured 70% of venues, and managed budgets and vendor contracts to deliver events that met client expectations and high satisfaction levels.
Quality Control Analyst
Guinness Nigeria PLC
Jan 2020 - Present (5 years 9 months)
Conducted quality control checks and analyzed key metrics (chlorine, pH, temperature) to ensure compliance with SOPs and legal requirements, maintaining service standards and operational continuity.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Microbiology
2016 - 2018
Higher National Diploma (HND) in Microbiology from Yaba College of Technology, completed 2016–2018.
YTYaba College of Technology
Ordinary National Diploma, Science Laboratory Technology
2013 - 2015
Ordinary National Diploma (OND) in Science Laboratory Technology from Yaba College of Technology, completed 2013–2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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