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@balogunfolakemi
Customer Success professional driving retention and business growth.
NigeriaI’m a highly organised, results-driven Customer Success professional with over three years of experience working with teams across diverse sectors. I specialize in improving the customer journey and experience, managing retro claims and loyalty systems (KIU Click, KIU Reservation) to boost retention and satisfaction.
I’ve also delivered operational excellence in quality control and event operations—conducting metrics analysis, ensuring SOP compliance, and securing venues with strong client feedback. I’m passionate about business management, eager to learn, and committed to driving organizational growth in fast-paced environments.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
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Work history, roles, and key accomplishments
Valuejet Aviation Company
Jan 2022 - Present (3 years 10 months)
Managed the airline loyalty program, resolving retro claims and manually awarding points when system failures occurred to improve customer satisfaction and retention. Used KIU Click and KIU Reservation to verify flights, track engagement, and produce daily reports to inform loyalty insights.
The Coker Creative Company
Jan 2018 - Jan 2020 (2 years)
Planned and executed event logistics, secured 70% of venues, and managed budgets and vendor contracts to deliver events that met client expectations and high satisfaction levels.
Guinness Nigeria PLC
Jan 2020 - Present (5 years 10 months)
Conducted quality control checks and analyzed key metrics (chlorine, pH, temperature) to ensure compliance with SOPs and legal requirements, maintaining service standards and operational continuity.
Degrees, certifications, and relevant coursework
YTHigher National Diploma, Microbiology
2016 - 2018
Higher National Diploma (HND) in Microbiology from Yaba College of Technology, completed 2016–2018.
YTOrdinary National Diploma, Science Laboratory Technology
2013 - 2015
Ordinary National Diploma (OND) in Science Laboratory Technology from Yaba College of Technology, completed 2013–2015.
Software and tools used professionally
NigeriaYou can contact Balogun and 90k+ other talented remote workers on Himalayas.
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