Edith Duenas
@edithduenas
Detail-oriented professional with 13 years of experience in data entry and content moderation. Skilled in accuracy, quality assurance, and back-office
PhilippinesWhat I'm looking for
At Wipro BPO Limited Philippines, I reviewed more than 3,000 user-generated content items weekly, enforced 15+ commerce policy violation categories, and maintained 90% on-guideline decision accuracy. I also processed 150+ job IDs per hour, escalated sensitive cases, and maintained 100% SLA compliance.
Previously at Conduent Business Services Philippines, I processed and verified insurance claims, medical records, and billing data while protecting confidential information. Across 13+ years in content moderation and data entry, I’ve built a dependable record of accurate document processing, data verification, quality assurance, and policy compliance.
Experience
Work history, roles, and key accomplishments
Content Moderator
Wipro BPO Limited Phils.
Sep 2018 - Mar 2026 (7 years 6 months)
Reviewed 3,000+ user-generated content items per week against community standards and company policies, accurately identifying and enforcing 15+ commerce policy violation categories to achieve 90% on-guideline decision accuracy. Escalated complex or sensitive content cases to appropriate teams, maintaining 100% SLA compliance.
Data Entry Operator
Conduent Business Services Philippines Inc.
Jun 2011 - Aug 2018 (7 years 2 months)
Processed and verified insurance claim information, including customer details, medical records, and billing data, while maintaining accuracy and confidentiality. Reviewed claim documents and entered accurate information into internal systems following established procedures and quality standards.
Education
Degrees, certifications, and relevant coursework
Talisay City College
Bachelor of Science, Computer Technology
Bachelor of Science in Industrial Technology with a major in Computer Technology, completed in 2011.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Skills
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