Damilola Oyetayo

I am a dedicated and results-driven professional with a strong track record of positive performance across multiple departments. My excellent communication skills and natural ability to empathize enable me to excel at resolving customer concerns independently and efficiently. I proactively identify potential customers, manage CRM software, provide detailed product information and pricing, process orders, respond to inquiries, and ensure accurate updates to the customer database. My goal is to deliver exceptional service while fostering strong customer relationships.

In my current role as a Customer Service Agent at ASAPTickets, I assist customers with booking, modifying, or canceling airline reservations using Global Distribution Systems (GDS) such as Amadeus, Sabre, and Galileo. I ensure a smooth and hassle-free experience by providing accurate fare quotes, assisting with fare rules and ticketing policies, and processing payments or refunds while maintaining compliance with airline regulations. My previous experience as a Customer Experience Agent at CleanAce Drycleaners and Laundrers allowed me to manage customer service operations effectively, achieving a 95% success rate in resolving customer complaints through effective communication and problem-solving skills.