At ASAP Tickets, I processed flight, hotel, and vacation package bookings in Galileo and Amadeus, checking prices, schedules, and traveller details. I resolved booking issues and changes and kept customers updated until each case was closed.
I consistently exceeded sales targets and performance goals by 30%. I also advised customers on options that fit their price, destination, and schedule needs while following company policies and industry regulations.
At Hamlet, I handled customer inquiries and complaints by phone and email. I introduced a workflow strategy that increased client retention and received the highest number of positive customer reviews on the team.
