Open to opportunities

DAMILOLA OMONIYI

@damilolaomoniyi

Message

Customer support specialist delivering accurate, empathetic multi-channel service and process improvements.

Nigeria

Message

What I'm looking for

I seek a role where I can support customers across channels, improve processes, use CRM/project tools, and grow into broader client success or operations responsibilities.

I am a customer support specialist with a strong foundation in administrative and operational support, skilled at resolving customer issues across phone, email, and in-person channels while maintaining organized workflows and high data accuracy.

At Knowledge Square Foresight I processed high volumes of enrollment applications, improved completion rates by 30–50%, maintained 95–100% data accuracy, and reduced processing delays by 20–30% through improved checks and cross-team collaboration.

Previously I opened and onboarded new customers at Stanbic IBTC, increased e-channel adoption through cross-selling, and managed school administrative operations, consistently delivering timely execution, clear communication, and measurable process improvements.

Experience

Work history, roles, and key accomplishments

Enrollment Specialist

Knowledge Square Foresight

Feb 2021 - Jan 2025 (3 years 11 months)

Processed 100–300 enrollment applications weekly and guided applicants through steps to increase completion rates by 30–50%, improving data accuracy to 95–100% and reducing processing delays by 20–30%.

Enrollment Process Data Entry Customer Support Scheduling CRM Reporting Process Improvement Cross Functional Collaboration

Client Acquisition Officer

Stanbic IBTC Bank

Jan 2019 - Oct 2020 (1 year 9 months)

Opened 50–150+ new customer accounts monthly and exceeded acquisition targets, increasing e-channel adoption by 30–50% through cross-selling and field marketing.

Customer Acquisition Sales CRM Field Marketing Cross Selling Lead Generation Client Onboarding

Admin Officer

Leaderfield International School

Aug 2016 - Dec 2018 (2 years 4 months)

Managed daily administrative operations for a school of 200–800 students, coordinated staff schedules and events with 98% on-time execution, and handled 50–70 inquiries weekly.