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Emmanuel Onyemaechi

@emmanuelonyemaechi

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Product manager and customer-care professional blending product development, financial reporting, and client relations.

Nigeria

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What I'm looking for

I am seeking a role where I can lead product initiatives and improve customer experience within a collaborative company that values measurable impact and career growth.

I am a results-driven product manager and customer-service specialist with a foundation in education and accountancy. I build minimum viable products, collaborate with stakeholders to achieve product-market fit, and conduct market research to drive informed decisions.

My background includes customer-care consulting at telecom and banking firms, where I handled inbound/outbound support, escalations, and cross-selling while maintaining accurate call and case records. I bring strong communication, conflict-resolution, and analytical skills to every role.

I produce accurate financial reports, develop cash-flow statements, and manage credit and financial risk to protect business value. I also apply data-analysis tools such as SPSS and Microsoft Office to inform strategy and reporting.

I seek to contribute in an organization that values measurable results, continuous improvement, and opportunities to apply product management and customer-experience expertise to grow revenue and customer loyalty.

Experience

Work history, roles, and key accomplishments

Current

Product Manager

Current

Benikony Nigeria

Sep 2020 - Present (5 years 1 month)

Built an MVP and drove product-market fit through stakeholder collaboration and market research; produced financial reports, managed cash flow, credit risk, and mitigations to protect business finances.

Product Management Market Research Financial Reporting Cash Flow Management Credit Risk Management Stakeholder Management

Customer Care Consultant

Ison (MTN experience)

Apr 2019 - Aug 2020 (1 year 4 months)

Handled inbound/outbound customer calls, resolved inquiries and complaints, escalated technical issues, maintained call reports, and cross-sold services to meet customer service targets.

Customer Service Customer Escalation CRM Call Reporting Cross Selling

Class Teacher

Rutland International School

Feb 2018 - Sep 2018 (7 months)

Managed classroom instruction, improved student performance through assessments and learner-friendly materials, and applied positive reinforcement to address behavioral issues.

Classroom Management Lesson planning Assessments Instructional Design Curriculum Development Student Engagement

Customer Care Consultant

Diamond Bank Plc

Nov 2012 - Apr 2014 (1 year 5 months)

Processed cash transactions, handled cheque deposits/withdrawals, and promoted bank products via telemarketing to drive sales and customer satisfaction.

Cash Handling Telemarketing Product Promotion Customer Service Sales