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Bolasere Abimbola

@bolasereabimbola

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Product-focused individual driving customer experience, operations, and data-informed product solutions.

Nigeria

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What I'm looking for

I seek a product- or operations-focused role where I can lead cross-functional teams, improve user journeys with data-driven decisions, and scale impactful programs in a collaborative culture.

I am a product-focused individual with hands-on experience managing end-to-end product operations, leading cross-functional teams, and improving customer experience within AIESEC and student leadership roles.

I have designed and executed strategies to increase participation and satisfaction, led customer experience initiatives that reduced complaints and tracked NPS, and supported event and sales operations with strong documentation and CRM practices.

I bring proactive problem-solving, stakeholder management, user research, and basic data analysis to deliver measurable improvements and scalable processes that create real impact.

Experience

Work history, roles, and key accomplishments

Current

Sales Representative

Current

AIESEC in Nigeria

Aug 2025 - Present (4 months)

Prospected and engaged clients via calls, email and social media, managed a sales pipeline and CRM, prepared proposals and negotiated terms to close deals and onboard clients.

Business Development Prospecting CRM Management Sales Pipeline Proposal Writing Negotiation Client Onboarding

Current

Product Manager

Current

AIESEC in Akure

Feb 2025 - Present (10 months)

Manage the Outgoing Global Volunteer product end-to-end, driving strategy, operations, and KPI tracking to increase exchange numbers and participant satisfaction. Lead cross-functional collaboration and user research to reduce drop-offs and improve experience.

Product Strategy User Research KPI Tracking Stakeholder Management Cross Functional Collaboration Customer Experience CRM Roadmapping

President, Biotechnology Students’ Society

Federal University of Technology, Akure

Aug 2024 - Aug 2025 (11 months)

Led an 11-member executive team to manage departmental operations, organize academic and welfare events, and represent student interests with faculty to drive improvements.

Leadership Student Engagement Event Planning Project Management Collaboration

Operations & Events Coordinator

AIESEC in Nigeria

May 2025 - Jul 2025 (2 months)

Supported event operations and logistics for special events, managed documentation and scheduling, ensured financial reporting transparency, and resolved real-time event issues to enhance delegate experience.

Event Operations Logistics Coordination Scheduling Documentation Financial Reporting Team Coordination

Team Lead, Customer Experience

AIESEC in Akure

Aug 2024 - Jan 2025 (5 months)

Designed and managed the customer journey for exchange participants, led a CX team to collect feedback and resolve issues, and reduced complaints by improving response times and communications. Tracked NPS and executed improvement actions.

Customer Experience Team Leadership NPS

Recruitment Assistant

AIESEC in Akure

Jan 2025 - Jan 2025 (0 months)

Assisted screening applicants, coordinated interview scheduling and candidate follow-up, and maintained organized applicant records to support a smooth recruitment process.

Interview Coordination Record keeping

Education

Degrees, certifications, and relevant coursework

Federal University of Technology, Akure

Bachelor of Technology, Biotechnology

Activities and societies: President, Biotechnology Students’ Society of Nigeria (BSSN) FUTA Chapter; Financial Secretary, Department of Biotechnology (2023/2024)

Pursuing a Bachelor of Technology in Biotechnology with involvement in student leadership and departmental finance roles.