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Damien Washington

@damienwashington

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Sales Coordinator with 12 years of experience in client management.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my sales expertise and leadership skills in a dynamic environment, focusing on client relationship management and strategic growth opportunities.

I'm Damien Washington, a dedicated Sales Coordinator with over 12 years of experience in sales team leadership and client relationship management. My career has been marked by a proven ability to boost client leads by 64% and achieve an impressive 85% deal closure rate, significantly contributing to revenue growth. I have a strong background in developing strategic marketing campaigns that enhance customer satisfaction and retention.

Throughout my career, I have successfully managed a database of 4,000 potential clients, leading to substantial revenue generation. My role at Hearing Screening Associates allowed me to create a pipeline of 40 new businesses, generating $475,000 in revenue by the end of 2022. I pride myself on my ability to analyze market trends and cultivate relationships with potential clients, resulting in measurable growth in both client base and overall revenue.

In addition to my sales expertise, I have a strong foundation in customer service, having led teams at PayPal to achieve an 83% case resolution rate for delinquent accounts. My leadership style focuses on fostering growth and collaboration, ensuring that my teams are equipped to deliver exceptional service and achieve their goals.

Experience

Work history, roles, and key accomplishments

Administration Assistant

UCLA

Aug 2023 - Mar 2025 (1 year 7 months)

Provided administrative support by answering phones, greeting visitors, and directing calls to appropriate staff. Maintained and organized both digital and physical files, ensuring accurate record-keeping for resident information and financial transactions.

Administrative Support Record keeping Scheduling Office Management Data Entry

Sales Coordinator

Hearing Screening Associates

Feb 2020 - Jul 2023 (3 years 5 months)

Managed a database of 4,000 potential clients, boosting new client leads by 64% and achieving an 85% deal closure rate. Developed a marketing campaign that resulted in a 120% increase in target sales and generated $475,000 in revenue by creating a pipeline of 40 new businesses.

Sales Team Leadership CRM Database Management Marketing Campaigns Business Development Revenue Market Analysis Client Relationship Management Strategic Planning

Customer Service Team Lead

PayPal

Oct 2016 - Mar 2020 (3 years 5 months)

Led a customer service team, resolving billing issues within 48 hours and boosting customer satisfaction by 62%. Managed delinquent and fraudulent accounts, achieving an 83% resolution rate for 450 weekly cases.

Customer Service Team Leadership Account Management Conflict Resolution Customer Retention Problem Solving Process Improvement

Case Manager

People Ready

Apr 2012 - Oct 2016 (4 years 6 months)

Orchestrated seamless payroll processes, ensuring timely compensation within 24-48 hours post-work completion. Led a temporary employee team of 150, streamlining job assignments and client onboarding, which achieved a 50% conversion rate to full-time positions.