Open to opportunities

Rawan Karem

@rawankarem

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Sales coordinator and client success manager specializing in high-volume lead generation and appointment setting.

United States

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What I'm looking for

I seek a client-focused sales operations role where I can scale pipelines, optimize CRM/workflows, and improve client retention through process improvements.

I am a sales coordinator and client success manager who wears multiple hats across sales, operations, and client success to drive growth and retention. I manage lead calls, refine GoHighLevel workflows, oversee AI agent interactions, and maintain direct communication with agency clients.

I have scaled client rosters significantly — for example, growing a portfolio from 6 fencing companies to 34 within seven months by building a LinkedIn pipeline and training call teams. I consistently deliver high-volume outbound prospecting and strong lead-to-appointment conversion rates.

My hands-on experience includes appointment setting for dental and roofing/solar clients, qualifying leads, collecting deposits, scheduling consultations, and supporting closers by booking demos. I focus on process improvements, KPI tracking, and creating CRM systems and SOPs to ensure seamless delivery.

I am proficient with HubSpot, GoHighLevel (GHL), Salesforce, Pipedrive, Slack, Zoom, Microsoft Teams, Gmail Suite, Calendly, Excel, Google Sheets, Notion, Airtable, Facebook Ads Manager, LinkedIn Sales Navigator, Zapier, and workflow automations. I bring a results-driven, collaborative approach to client success and sales operations.

Experience

Work history, roles, and key accomplishments

Sales Coordinator

Nexus ROI

Feb 2025 - Oct 2025 (8 months)

Managed sales, operations, and client success activities; scaled clients from 6 to 34 in 7 months by building a LinkedIn pipeline and oversaw AI agent interactions to refine responses. Coordinated onboarding, appointment reschedules, and client communications to improve retention.

GoHighLevel LinkedIn Sales Navigator Client Onboarding Lead Qualification Appointment Setting CRM Management Outbound Prospecting

B2B Lead Manager

Apex Group

Jan 2023 - Dec 2024 (1 year 11 months)

Supported closers by qualifying leads and scheduling demos, driving outbound prospecting with 80+ activities/day and achieving a 35% lead-to-appointment conversion rate through consistent follow-up. Managed CRM lead workflows and demo coordination.

Lead Qualification Outbound Prospecting Demo Scheduling Reporting

Appointment Setter

Factal Group Ltd

Jan 2022 - Dec 2022 (11 months)

Set 130+ dental appointments in two weeks across five clinics by qualifying patients, collecting deposits, and scheduling consultations; performed high-volume outbound prospecting (200+ activities/day) and supported sales reporting and forecasting.

Appointment Setting Outbound Prospecting Sales Reporting KPI Tracking Pipeline Management

Roofing/Solar Appointment Setter

The Call Center Doctors

Jan 2020 - Dec 2022 (2 years 11 months)

High-volume B2C cold caller for roofing and solar, setting 10+ appointments weekly with an 86% sit rate; coordinated cross-team activities and contributed to CRM/process optimizations as a top achiever.

Appointment Setting Performance Tracking Lead Follow Up Process Improvement