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Esther Feng

@estherfeng

Client-focused professional with 7+ years in sales, client development, and operations. Passionate about building strong relationships and retention

United States

Message

What I'm looking for

I’m looking for a role where I can drive sales growth and customer outcomes, build strong client relationships, and partner cross-functionally to streamline operations and solve problems fast.

I’m a results-driven Sales Executive with 5+ years of experience building strong client relationships, driving operational efficiency, and delivering exceptional customer experiences. I’m known for quickly adapting, exceeding goals, and managing multiple situations effectively.

In my current role, I’ve earned “Most Improved Sales” recognition by adapting rapidly and delivering seamless service. I manage rate quoting, service coordination, and international shipment coordination to ensure high customer satisfaction, while partnering with operations and an overseas team to resolve issues quickly.

Previously, I consistently exceeded sales targets at Palo Alto Glean—generating over $3.5M in pipeline and $190,000 in closed ARR—through high-level discovery calls and needs assessments with senior executives. I’ve also strengthened teams and operations as an Office Manager and Portfolio Manager, improving efficiency by 20%, boosting client satisfaction by 30% each quarter, and handling accounts, payments, and customer concerns with speed and care.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

Straight Forwarding Inc

Sep 2024 - Present (1 year 9 months)

Earned “Most Improved Sales” recognition for three consecutive months in 2025 by quickly adapting to a new industry. Built client relationships and coordinated international shipments, supporting seamless delivery and high customer satisfaction.

Sales Client Relationship Management Service Coordination Customer Satisfaction Cross Functional Collaboration Customer Service

Senior Business Dev Rep

Glean

Jan 2022 - Aug 2024 (2 years 7 months)

Consistently exceeded sales targets by 120%, generating $3.5M+ pipeline and $190,000 in closed ARR. Conducted executive discovery and scaled the BDR team from 2 to 15 members to increase sales capacity.

Business Development Lead Generation Discovery Calls Pipeline Management Scaling Teams Stakeholder Management

Office Manager

Standard Communities

Sep 2019 - Dec 2022 (3 years 3 months)

Oversaw administrative and financial operations for 500+ properties, managing 60% of reporting and processing 100+ accounts and payments. Improved company efficiency by 20% through streamlined processes and better resource coordination while supporting 50+ employees.

Office Administration Financial Operations Financial Reporting Payment Processing Process Improvement Resource Coordination Team Operations

Portfolio Manager

CTRL Collective

Feb 2018 - Sep 2019 (1 year 7 months)

Increased client satisfaction by 30% each quarter by proactively collecting feedback and implementing workspace service improvements. Resolved 40% of customer concerns within the first year and served as a key point of contact for members across 200+ companies.

Customer Feedback Analysis Service Improvement Customer Satisfaction Community Operations Member Support Customer Service

Education

Degrees, certifications, and relevant coursework

California State University, Fullerton

Bachelor of Arts, Human Communication

2016 - 2018

Activities and societies: Associated Students, Inc. - Event Coordinator

Earned a B.A. in Human Communication at California State University, Fullerton (2016–2018). Served as an Event Coordinator with Associated Students, Inc.