Ana Cristea User
@anacristeauser
I grow B2B accounts through onboarding, retention, and strategic client partnerships.
RomaniaWhat I'm looking for
At Vending Zone Romania, I lead end-to-end onboarding and account management for B2B key accounts, maintaining 95%+ retention through proactive check-ins, churn-risk identification, and operational problem-solving. I also drive portfolio growth through account expansion and contract negotiations.
I've managed international B2B portfolios at Infinity Network, strategic beauty-sector partners at Notino, and public-sector software accounts at Zebra Solutions. I build clear client communication frameworks, refine SOPs, and help clients reach long-term value faster.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Vending Zone Romania
Jan 2024 - Present (2 years 7 months)
Leads end-to-end client onboarding and account management for B2B key accounts, ensuring smooth implementation and rapid time-to-value. Maintains a 95%+ account retention rate by conducting regular check-ins, proactively identifying churn risks, and resolving operational roadblocks.
Education
Degrees, certifications, and relevant coursework
Valahia University
Bachelor's Degree, Economic Sciences
2014 - 2017
Pursued a Bachelor's degree in Economic Sciences, building a strong academic foundation in economics and business principles.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
Interested in hiring Ana Cristea?
You can contact Ana Cristea and 90k+ other talented remote workers on Himalayas.
Message Ana CristeaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
