Open to opportunities

Ryan Daniel Oprea

@ryanoprea

Message

I drive customer retention, product adoption, and revenue growth across SaaS and client-facing teams.

Romania

Message

What I'm looking for

I'm looking to drive customer satisfaction, product adoption, retention, and long-term customer success in a high-growth SaaS environment.

Customer-focused professional with 3+ years of experience supporting client engagement, stakeholder communication, relationship management, and CRM-driven processes across B2B and B2C environments. Demonstrated ability to manage multiple customer interactions simultaneously, maintain accurate records, optimize workflows through data-driven insights, and communicate effectively with diverse audiences. Experienced in guiding individuals through onboarding and learning journeys, translating complex concepts into accessible information, and delivering positive customer experiences through proactive problem-solving and collaboration. Eager to leverage strong organizational, communication, and customer success skills in an Implementation Manager role within a high-growth SaaS environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Data Engineer Academy

Jul 2025 - Present (1 year 1 month)

Managed a client portfolio valued at over $2 million, maintaining a 95% retention rate and generating over $100,000 in upsells and cross-sells. Facilitated onboarding and adoption of learning resources, partnering with internal teams to support career transitions.

Customer Success CRM Management Customer Onboarding Relationship Management Stakeholder Communication Cross Functional Collaboration SQL AWS Data Pipelines Upselling Cross Selling

Sales Development Representative

Apply Minds

Jul 2024 - Jul 2025 (1 year)

Generated new business opportunities through outbound prospecting and cold outreach, conducting over 3,500 cold calls with C-suite executives. Developed personalized email sequences and tracked interactions within CRM systems, contributing to a $51,000 closed contract.

Cold Calling Outbound Prospecting CRM Management Pipeline Management Email Marketing Sales

Sales Development Representative

Grow Channels

Jan 2024 - Jun 2024 (5 months)

Managed high-volume outbound prospecting, conducting 200+ calls daily and consistently generating qualified demos. Achieved a 74% meeting attendance rate and contributed to a 29% close rate, earning recognition as the 2nd highest-performing SDR.

Cold Calling Outbound Prospecting CRM Management Pipeline Management Sales

DM Appointment Setter

Team Miles Consulting LTD

Feb 2023 - Jul 2023 (5 months)

Executed cold outreach campaigns via Facebook direct messaging, securing appointments and contributing to over $30,000 in cash collected. Maintained detailed records in Airtable CRM and refined messaging strategies to improve engagement.

Cold Outreach Facebook Airtable CRM Management Appointment Setting

DM Appointment Setter

ONE Academy

Sep 2022 - Jan 2023 (4 months)

Engaged prospective customers through direct messaging, building relationships and supporting decision-making for weight loss coaching programs. Contributed to the sale of over 35 coaching packages through consistent follow-up and personalized communication.

Direct Messages Customer Engagement Follow up Sales