At Drata, I manage a large portfolio across Emerging, Commercial, and Enterprise segments, reaching full coverage across all three within my first year. I’ve maintained a strong renewal rate, saved several at-risk accounts through proactive re-engagement, and inherited mid-relationship accounts without losing continuity.
Earlier at CGS (Computer Generated Solutions), I analyzed real-time data to optimize staffing, track performance, and support workforce management decisions. I first worked there as a Customer Service Specialist, resolving inquiries and troubleshooting issues.
I’ve managed 300+ accounts at once and held an approximately 81% renewal rate across my time in customer success and account management. I moved from Emerging accounts to Enterprise within nine months, building on frontline customer support and real-time data analysis.
