Jon Knight

Dynamic and results-driven Director of Customer Success with extensive experience in building and leading global customer success teams. Specializing in revenue retention and Net Revenue Retention (NRR), with a proven track record of driving customer satisfaction, reducing churn, and fostering sustainable growth for high-value clients.

With over 6 years of experience in the industry, I have mastered the art of client relationship management, collaborating with key stakeholders to identify and deliver strategic solutions that enhance client outcomes. Through a customer-centric approach, I have consistently achieved exceptional retention rates and ensures that clients maximize the value of the products and services they invest in.

Core Competencies:

• Net Revenue Retention (NRR) Focus: Drives NRR improvements by aligning customer needs with organizational goals, ensuring that customers not only stay but also expand their partnerships.

• Global Team Leadership: Skilled in managing diverse, cross-functional customer success teams across different geographies, fostering collaboration, and mentoring high-performing teams to meet and exceed key metrics.

• Client Growth & Development: Dedicated to accelerating client growth by identifying and leveraging opportunities for value expansion and proactive engagement strategies that keep clients loyal and thriving.

• Data-Driven Decision Making: Adept at using customer insights and analytics to inform strategy, reduce churn, and fine-tune operational performance to meet both client and organizational objectives.

Throughout my career, I have consistently demonstrated the ability to scale customer success functions globally, improve customer retention, and increase account revenue growth. My role has been instrumental in transforming customer success operations through the implementation of innovative tools, streamlined processes, and proactive customer engagement tactics, positioning companies for long-term growth and success.

Passionate about customer advocacy, I have partnered closely with product, sales, and marketing teams to ensure the voice of the customer is central to all decisions. I have always been driven by a strong desire to create lasting, value-driven relationships that help organizations succeed by enabling their customers to achieve their goals.

When not working on client success strategies, I enjoy traveling, cooking, and woodworking, and I remain committed to staying at the forefront of industry trends to continue delivering exceptional results in customer success.