Open to opportunities

Cynthia Okpala

@cynthiaokpala

Message

Results-driven client relationship and sales professional with social media and data analysis expertise.

Nigeria

Message

What I'm looking for

I seek a client-focused role where I can combine CRM, sales, and data analysis to improve retention and engagement, with growth opportunities and collaborative culture.

I am a results-driven and detail-oriented professional with expertise in sales, customer service, social media management, data analysis, and administrative support. I combine strong communication, problem-solving, and organizational skills to drive customer satisfaction and business growth.

In client-facing roles I have advised clients on insurance and financial products, built and managed portfolios of over 100–150 clients, and achieved measurable retention improvements through tailored service and proactive follow-up. I am experienced in social media content creation, campaign management, data visualization, and providing actionable insights to inform business decisions.

I bring hands-on experience across CRM, virtual assistance, and office administration, and I am passionate about creating efficient processes, improving engagement, and delivering excellent client outcomes. I seek opportunities where I can apply my analytical and interpersonal strengths to contribute to team success.

Experience

Work history, roles, and key accomplishments

Current

Financial Services Advisor

Current

Amaco Investment Group

Dec 2024 - Present (1 year 2 months)

Advises individuals and small businesses on insurance and financial planning, built and maintained a 150+ client portfolio with a 90% retention rate, and supported claims processing and onboarding.

Financial Advisory Insurance Sales Risk Assessment Onboarding Regulatory Compliance Lead Generation

Current

Virtual Assistant Intern

Current

Techsisi Company

May 2024 - Present (1 year 9 months)

Provided administrative, technical, and creative remote support including schedule management, document creation, online research, and social media management for clients.

Virtual Assistance Scheduling document preparation Online Research Social Media Management Email Support Customer Service

Current

Senior Data Analyst Intern

Current

De AFTERMATH Consults

Feb 2024 - Present (2 years)

Performed data visualization, statistical analysis, hypothesis testing, and data mining to produce business intelligence reports and actionable insights.

Data Visualization Statistical Analysis Hypothesis Testing Data Mining Reporting Business Intelligence Excel

Current

Front Desk Officer

Current

Unique Homes Global

Nov 2023 - Present (2 years 3 months)

Managed reception operations, handled calls and correspondence, scheduled appointments, maintained inventory and visitor logs, and improved client satisfaction through timely resolution of guest concerns.

Reception Office Administration Scheduling Customer Service Inventory Management Records Management Communication

Client Relationship Manager

Eagles Lightening Services

Jun 2022 - Dec 2024 (2 years 6 months)

Advised individual and business clients on life, health, and general insurance products, conducting needs assessments that increased client retention by 30% and managing a portfolio of 100+ policyholders.

Client Relationship Management Insurance Sales Compliance Portfolio Management