Sally Arachi
@sallyotieno
Customer Service Rep with 5+ years' remote experience. Skilled in call management, issue resolution, CRM systems, and ensuring high service quality.
What I'm looking for
I'm a dedicated Customer Service Representative with over five years of experience thriving in fast-paced remote environments. My passion lies in supporting clients by efficiently managing both inbound and outbound calls. I excel at resolving complex customer issues and am committed to providing empathetic, solution-oriented support that leaves customers satisfied.
With excellent communication skills, I take pride in my ability to convey information clearly, both to customers and across teams. This ensures that everyone is on the same page and that customer satisfaction remains a top priority. My familiarity with CRM systems and Microsoft Office, combined with my skills in basic data research, allows me to achieve first-call resolution and deliver high-quality service consistently. I am always eager to learn and adapt, striving to improve the customer experience every step of the way.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Leap Event Technology
Oct 2024 - Present (1 year 6 months)
Supported clients on an event SaaS platform, handling 50–80 weekly inquiries, leading product training and guides that reduced repeat queries by 15% while validating bug fixes with Product teams.
Sales and Support Agent
Intergo Telecom Ltd
Aug 2022 - Aug 2024 (2 years)
Delivered support for a telecom SaaS platform, reducing ticket backlog by 30% through prioritized workflows, assisted onboarding and integrations, and provided product demos and documentation.
Customer Support Manager
HOMEROOTS
Oct 2020 - Jan 2023 (2 years 3 months)
Managed B2B client accounts and sales operations processing 50+ daily orders, resolved complex inventory and system discrepancies, and provided product feedback to improve platform experience.
Customer Happiness Specialist
Café con Libros
Jun 2020 - Jul 2021 (1 year 1 month)
Oversaw 300+ monthly online orders, ensured accurate order data and confirmations, and maintained high customer satisfaction through proactive multi-channel support.
Education
Degrees, certifications, and relevant coursework
Egerton University
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science from Egerton University.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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