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Sally ArachiSA
Open to opportunities

Sally Arachi

@sallyotieno

Customer Service Rep with 5+ years' remote experience. Skilled in call management, issue resolution, CRM systems, and ensuring high service quality.

Kenya
Message

What I'm looking for

I seek a customer-success role where I can drive product adoption, improve workflows with data-driven insights, collaborate cross-functionally, and deliver high CSAT in a growth-focused, customer-centric team.

I'm a dedicated Customer Service Representative with over five years of experience thriving in fast-paced remote environments. My passion lies in supporting clients by efficiently managing both inbound and outbound calls. I excel at resolving complex customer issues and am committed to providing empathetic, solution-oriented support that leaves customers satisfied.

With excellent communication skills, I take pride in my ability to convey information clearly, both to customers and across teams. This ensures that everyone is on the same page and that customer satisfaction remains a top priority. My familiarity with CRM systems and Microsoft Office, combined with my skills in basic data research, allows me to achieve first-call resolution and deliver high-quality service consistently. I am always eager to learn and adapt, striving to improve the customer experience every step of the way.

Experience

Work history, roles, and key accomplishments

IL

Sales and Support Agent

Intergo Telecom Ltd

Aug 2022 - Aug 2024 (2 years)

Delivered support for a telecom SaaS platform, reducing ticket backlog by 30% through prioritized workflows, assisted onboarding and integrations, and provided product demos and documentation.

CL

Customer Happiness Specialist

Café con Libros

Jun 2020 - Jul 2021 (1 year 1 month)

Oversaw 300+ monthly online orders, ensured accurate order data and confirmations, and maintained high customer satisfaction through proactive multi-channel support.

Education

Degrees, certifications, and relevant coursework

Egerton University logoEU

Egerton University

Bachelor of Science, Computer Science

Bachelor's degree in Computer Science from Egerton University.

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