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Loice Muteti

@loicemuteti

Customer Success specialist driving retention, onboarding, and scalable support processes.

Kenya
Message

What I'm looking for

I seek a remote role focused on reducing churn, improving onboarding, and scaling support processes within a collaborative, customer-centric team where I can grow my cloud skills.

I am a Customer Success Specialist with 5+ years of global remote experience supporting B2B and B2C clients across diverse industries. I improve customer retention, reduce churn, and streamline onboarding and support workflows by creating scalable documentation and processes that cut repeat inquiries and boost operational efficiency.

I deliver high-volume, multi-channel support with 95%+ satisfaction, collaborate cross-functionally to align customer needs with product enhancements, and coach teams in empathetic communication. I am AWS Certified and steadily expanding my expertise in cloud and open-source technologies.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

CK

Cooperative University of Kenya

Bachelor of Commerce, Finance

Completed a Bachelor of Commerce with a focus in Finance covering financial management, accounting, and commerce principles.

Tech stack

Software and tools used professionally

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Loice Muteti - Customer Support Specialist - Brightly Technologies | Himalayas