Cynthia Cherutoh

I am a dedicated customer service and relationship manager with over three years of diverse experience in enhancing client engagement and driving business growth. My proficiency in Client Relationship Management software, such as Zendesk and Zoho Desk, has enabled me to create effective communication strategies that align with Service Level Agreements (SLA) and achieve customer success KPIs. I have a proven track record of surpassing sales targets, having successfully closed the sale of 53 apartments at TSAVO Real Estate, significantly contributing to the company's revenue.

Throughout my career, I have demonstrated my ability to collaborate across departments, ensuring seamless apartment handovers and addressing client inquiries effectively. My experience as a B2B Sales Account Manager at Jiji further honed my skills in managing customer interactions through various channels, including live chat and phone support. I am passionate about utilizing data analytics to deliver actionable insights and improve service quality, making me a valuable asset to any organization.