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Raphael Omondi

@raphaelomondi

Customer relations expert passionate about innovative solutions and client satisfaction.

Kenya
Message

What I'm looking for

I am looking for a role that allows me to leverage my customer relations skills while contributing to innovative projects and sustainable development.

I am a dedicated professional with a Bachelor of Commerce from KCA University, where I honed my skills in customer relations, sales, and project management. My approach to problem-solving is characterized by a level head and a passion for innovative ideas, which has allowed me to develop a portfolio of impressive solutions. I pride myself on being a strong communicator, capable of conveying ideas clearly and effectively, always with a focus on client satisfaction.

Throughout my career, I have gained valuable experience as a customer care agent at Career Serve and as a telesales agent at Startimes Kenya. My training in sustainable development goals and participation in various workshops have equipped me with the skills necessary to contribute positively to any organization. I am particularly passionate about technology and startups, and I am committed to helping organizations exceed their targets through effective customer relations.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

KU

KCA University

Bachelor of Commerce, Commerce

2017 - 2022

Studied core business principles, including finance, marketing, and management. Developed a strong understanding of economic theories and their practical applications in various industries.

MS

Malomba Secondary School

KCSE, General Studies

2011 - 2015

Grade: B - (57 Points)

Completed secondary education with a focus on a broad curriculum. Achieved a B- grade with 57 points in the Kenya Certificate of Secondary Education.

US

Unity Primary School

KCPE, General Studies

2002 - 2010

Grade: 359 Marks

Completed primary education, gaining foundational knowledge across various subjects. Achieved 359 marks in the Kenya Certificate of Primary Education.

Tech stack

Software and tools used professionally

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Raphael Omondi - Telesales Agent - Startimes Kenya | Himalayas