Raphael Omondi
@raphaelomondi
Customer relations expert passionate about innovative solutions and client satisfaction.
What I'm looking for
I am a dedicated professional with a Bachelor of Commerce from KCA University, where I honed my skills in customer relations, sales, and project management. My approach to problem-solving is characterized by a level head and a passion for innovative ideas, which has allowed me to develop a portfolio of impressive solutions. I pride myself on being a strong communicator, capable of conveying ideas clearly and effectively, always with a focus on client satisfaction.
Throughout my career, I have gained valuable experience as a customer care agent at Career Serve and as a telesales agent at Startimes Kenya. My training in sustainable development goals and participation in various workshops have equipped me with the skills necessary to contribute positively to any organization. I am particularly passionate about technology and startups, and I am committed to helping organizations exceed their targets through effective customer relations.
Experience
Work history, roles, and key accomplishments
Telesales Agent
Startimes Kenya
Jan 2023 - Present (2 years 7 months)
Successfully engaged in telesales activities, promoting products and services to potential customers. Achieved sales targets through effective communication and persuasive techniques.
Customer Care Agent
Career Serve
Jan 2022 - Present (3 years 7 months)
Provided exceptional customer service as a customer care agent. Addressed customer inquiries and resolved issues efficiently to ensure satisfaction.
Education
Degrees, certifications, and relevant coursework
KCA University
Bachelor of Commerce, Commerce
2017 - 2022
Studied core business principles, including finance, marketing, and management. Developed a strong understanding of economic theories and their practical applications in various industries.
Malomba Secondary School
KCSE, General Studies
2011 - 2015
Grade: B - (57 Points)
Completed secondary education with a focus on a broad curriculum. Achieved a B- grade with 57 points in the Kenya Certificate of Secondary Education.
Unity Primary School
KCPE, General Studies
2002 - 2010
Grade: 359 Marks
Completed primary education, gaining foundational knowledge across various subjects. Achieved 359 marks in the Kenya Certificate of Primary Education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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