Evalyne Mimi

Leading the Pre-Sales team, I drive strategic initiatives and align software solutions with client needs. I manage the bid process, ensuring proposals meet company goals and client expectations while mentoring team members and managing stakeholder communication.

I drafted business proposals and maintained relationships with clients, ensuring prompt resolution of inquiries. I generated cost calculations and contributed to strategic business development by analyzing market dynamics.

I formulated sales strategies and addressed customer inquiries across multiple channels. I built strong client relationships and specialized in guiding renovation projects, enhancing customer acquisition and loyalty.

I cultivated client relationships through support and feedback, ensuring customer loyalty by addressing queries and processing bookings. I contributed to ICT system enhancements and managed communication across various platforms.

I identified business opportunities and boosted sales through relationship-building and market monitoring. I prepared reports and maintained client engagement quality, contributing to market expansion in East Africa.

I trained new team members and handled customer inquiries while maintaining accurate records. I provided upselling services and improved customer satisfaction through effective communication and conflict resolution.

Grade: Distinction

Completed a Diploma in Customer Service & Public Relations with Distinction, focusing on enhancing customer interactions and public relations strategies.

Achieved the Kenya Certificate of Secondary Education (K.C.S.E), providing a foundational education that emphasized academic and personal development.