I’m a customer support and e-commerce professional with 9+ years of experience supporting customers across fashion, retail, and DTC e-commerce. I’ve handled high-volume email and chat support, Shopify orders, refunds, returns, exchanges, tracking issues, chargebacks, and customer escalations, and have experience with extensive e-commerce tools. I’ve also taken on as a manger, supervisor, SME, QA, retention, and team support responsibilities throughout my career.
I’m looking for a long-term remote opportunity where I can contribute to a reliable team, continue learning, and grow with a company. Outside of work, I’m passionate about animals and enjoy spending time with my dogs. I value loyalty, empathy, and being someone a team and its customers can count on.
