Jhainer Baguhin

I am a customer-focused support specialist with extensive experience handling escalations, e-commerce platforms, and multi-channel customer service. I consistently manage high ticket volumes while protecting brand reputation and ensuring SLA compliance.

At Eviva LLC I handled returns, replacements, invoicing, and carrier coordination using NetSuite, Authorize.net, and Freightview, resolving 50–60 tickets per day and managing seller feedback on Amazon.

In roles at Teleperformance I served as a Subject Matter Expert and escalation point for Gopuff and Frontier Airlines, training new employees, monitoring quality, creating end-of-day reports, and participating in client meetings to implement policy and product changes.

I also supported social media and growth efforts as a virtual assistant, creating content strategies and repurposing content to optimize engagement. I bring attention to detail, empathy, and proven dispute-resolution skills to customer-facing roles.