Cortney Givens
@cortneygivens
Sales & operations manager delivering growth, streamlined logistics, and high-performing customer service teams.
United StatesWhat I'm looking for
I’m a high-performance, results-oriented leader with extensive experience across logistics, sales operations, and customer service—built through high-stakes deployments and continuous process improvement. I specialize in crisis management, strategic planning, and team leadership, with a strong track record of accountability and quality assurance.
In my current role as Sales & Operations Manager for the Southeast region (4 branches), I lead a 30+ person sales & warehouse team, manage national accounts, and oversee the upstart of two new branches—driving growth beyond initial projections. I established full-scale sales operations, developed database systems, and implemented a sales training program that improved team performance by 10%, while also delivering $1M to $3M+ marketing campaigns and acquiring 20+ new clients after launch.
Previously, I managed inside and outside sales teams, owned order entry and KPI performance, and strengthened processes through training modules, document accuracy, and ERP-based inventory validation (Epicor). Earlier, as a Logistics Site Lead and unit leader, I coordinated supply, transportation, quality assurance, inventory management, and property accountability—prioritizing safety, schedule adherence, and exceptional customer service in dynamic environments.
Experience
Work history, roles, and key accomplishments
Sales Manager & Operations Manager
Midwest Hose & Specialty
Sep 2023 - Present (2 years 7 months)
Manage Southeast region sales operations across 4 branches and lead inside/outside teams of 15+ individuals, overseeing the launch of 2 new branches and exceeding growth projections. Own $1M–$3M+ marketing campaign planning, lead generation, vendor/trade show logistics, and implemented a sales training program that improved performance by 10%, helping acquire 20+ new clients within the year.
Sales Manager & National Rep
Falcone Construction
Oct 2018 - Jun 2023 (4 years 8 months)
Managed a team of 6 inside and 15+ outside sales reps, serving as regional account manager for the company’s second-largest account across 5 states and 15+ customers. Oversaw order entry and KPI performance, supported senior leadership on training and policy changes, and handled escalated priority claims within 6 months with an error-less transaction record.
Inside Sales Team Lead/Trainer
Web.com
Mar 2015 - Aug 2018 (3 years 5 months)
Led and trained 15–25 inside sales representatives, planning team goals and schedules and running daily/weekly/monthly meetings to drive performance. Managed order and documentation accuracy, coordinated post-sale support, resolved customer complaints, and met or exceeded productivity, quality, attendance, and schedule adherence scorecards.
PSD Logistics Site Lead
Honeywell
Jan 2012 - Jun 2014 (2 years 5 months)
Led PSD logistics and security operations supporting U.S. and allied forces, maintaining accountability and operational readiness of $2M in armored vehicles, communications equipment, and weapons. Developed contingency/emergency action plans, performed route reconnaissance/counter-surveillance, and improved property disposition/velocity to save the Department of Defense millions.
Communications/Signal
U.S. Army
Apr 2007 - Dec 2013 (6 years 8 months)
Deployed to Iraq and Afghanistan in combat roles leading teams. Managed signal tactical operations, logistics, and team coordination. Trained personnel to improve readiness. Squad Leader of 6 to 10 soldiers. Analyzed logistical data and coordinated over $30 million in equipment. Performed maintenance on communications systems and generators. Managed inventory and inspected equipment.
Education
Degrees, certifications, and relevant coursework
Morris Brown University
Associate Degree in Business Administration, Business Administration
Earned an Associate degree in Business Administration from Morris Brown University.
University of Phoenix
Bachelor of Science in Psychology, Psychology
Earned a Bachelor of Science in Psychology from the University of Phoenix.
Terry College of Business, University of Georgia
Master of Business Administration, Business Administration
Earned a Master of Business Administration from the Terry College of Business at the University of Georgia.
Fort Benning (Basic Airborne School)
Completed Basic Airborne School training at Fort Benning, Georgia.
Fort Gordon (Multi-channel Transmission Systems Course)
Completed the Multi-channel Transmission Systems Operator-Maintainer training course at Fort Gordon, Georgia.
Fort Gordon (Computer Users Security Course)
Completed the Computer Users Security course at Fort Gordon, Georgia.
Fort Leonard Wood (Basic Combat Training)
Completed Basic Combat Training at Fort Leonard Wood, Missouri.
Dale Carnegie Training Institute
Completed the High Impact Sales Certification program through Dale Carnegie Training Institute in Charlotte, NC.
Dale Carnegie Training Institute
Completed the Executive Sales Leadership Certification program through Dale Carnegie Training Institute in Charlotte, NC.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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