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Customer Service

@customerservice1

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Servant leader, interpersonal communicator, presenter, and negotiator

United States

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What I'm looking for

Looking for a challenging role that leverages my technical program management skills to drive business growth and profitability, with a focus on agile project management, process improvement, and digital transformation.

Melanie Marshall is a seasoned technical program manager with over 9 years of experience in selling and managing the configuration of proprietary and 3rd party business technology software products. She has a proven track record of success in managing the configuration, migration, enhancement updates, and day-to-day technology maintenance operations for multi-million-dollar websites, mobile apps, and custom proprietary business software applications.

With a strong background in agile and lean six-sigma operational process techniques, Melanie has driven profitability, increased resource performance output, and return on investment through skillful project management. She is well-versed in managing the full project lifecycle, from software architect and feasibility planning to user interface design prototyping, systems application development, end-to-end testing, staff training, operation manuals, and training documentation updates.

Melanie holds multiple certifications, including Certified Information Systems Auditor (CISA), Certified Scrum Master (CSM), and Google Certified Technical Program and Project Management. She has a Master's degree in Business Management of Information Systems from the Wharton School of Business and a Bachelor's degree in Management of Information Systems from the University of Oregon.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Auditor

Current

O3 World

Apr 2021 - Oct 2023 (2 years 6 months)

Conducted operations process audits to improve project lifecycle management, creating templates and workflows for task management systems. Implemented agile features and reporting dashboards for resource quantification.

Audit Lifecycle Management Agile Methodologies Task Management Dashboards Resource Management Client Communication Process Improvement Salesforce

Current

Business Systems Implementation Consultant

Current

Return on Investment Strategies

Mar 2020 - Present (5 years 4 months)

Consulted on the implementation of new technical systems and customer-facing software applications, managing resources and defining work schedules for project execution. Focused on enhancing operational efficiency and budget transparency for clients.

Project Management Agile Methodologies Resource Management Budget Management Technical Consulting Software Implementation Client Communication Task Management Scrum Kanban

Business Systems Analyst

British Depot

Sep 2023 - Oct 2023 (1 month)

Conducted configuration audits and trained the owner on managing POS and CRM systems. Redesigned the website to enhance e-commerce capabilities and managed all site updates and troubleshooting.

Business Analysis CRM Management Training Troubleshooting Project Management Digital Marketing Quickbooks

Business Systems Programs Manager

Prima Health & Wellness Center

Jan 2022 - Sep 2023 (1 year 8 months)

Configured and trained the owner on managing various business systems, redesigned the website for e-commerce, and managed all site updates and troubleshooting.

Business Systems Training CRM Management Project Management Digital Marketing Quickbooks Inventory Management

QA Management Consultant

American Red Cross

Oct 2021 - Oct 2022 (1 year)

Led QA efforts for adding accessibility features to digital platforms, managing test cycles and automated scripts to ensure quality and compliance.

Quality Assurance Accessibility Testing Test Management Project Management Automation Salesforce Team Management Reporting

Project Management Consultant

PGA Tour

Aug 2020 - Sep 2021 (1 year 1 month)

Led the redesign of the website and mobile app UI/UX for live scoring features, managing a team and budget to ensure project delivery.

Project Management UI UX Team Leadership Budget Management Agile Methodologies SQL Microsoft Teams Drupal Reporting

Agile Project Management Consultant

HSBC Bank

Oct 2020 - May 2021 (7 months)

Led the redesign of user interfaces for banking software portals, implementing security measures and managing a team of analysts and developers to ensure project success.

Agile Project Management User Interface Design Team Leadership Security Software Development Budget Management Confluence SQL SAP

Systems Migration Specialist

Leukemia & Lymphoma Society of America

Mar 2020 - Jul 2020 (4 months)

Managed the migration of HRMS systems, ensuring proper planning and execution of system enhancements to support remote workforce needs during COVID.

Systems Project Management HR systems Team Management Cybersecurity Salesforce AWS SQL Confluence

Business Systems Engineer

Solarc Architecture & Engineering

Jun 2018 - Mar 2020 (1 year 9 months)

Developed a digital archival database for construction projects, integrating various systems for centralized data management across multiple locations.