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Crystal Williams

@crystalwilliams2

Message

Customer support professional at the U.S. Census Bureau, resolving inquiries and documenting field data.

United States

Message

At the U.S. Census Bureau, I conduct in-person and telephone interviews, manage daily assignments, and document data in government systems while following federal guidelines.

At EnerSys, I handled more than 75 daily customer interactions and used Salesforce to document quotes, account activity, and resolutions. I also contributed to a sales team that increased Southeast regional sales by more than 35%.

I founded and lead The GAPS Society, supporting families raising loved ones with autism through advocacy, education, and community engagement. I coordinate events and workshops and build partnerships with local organizations.

Experience

Work history, roles, and key accomplishments

Current

Field Representative

Current

U.S. Census Bureau

Sep 2025 - Present (1 year 1 month)

Conduct in-person and telephone interviews while maintaining confidentiality and compliance with federal guidelines. Manage daily caseloads, schedules, and follow-up activities, utilizing government technology for data collection.

Active Listening Communication Skills Data Collection Documentation Government Systems Mobile Technology Confidentiality

Current

Founder & Executive Director

Current

The GAPS Society

Jan 2023 - Present (3 years 9 months)

Founded and lead a nonprofit organization dedicated to empowering families raising loved ones with autism through advocacy, education, and community engagement. Coordinate community events, workshops, and support groups while building partnerships with local organizations.

Community Outreach Event Coordination Stakeholder Engagement Social Media Management Relationship Management Advocacy Volunteer Management

Inside Sales Representative

EnerSys

Oct 2021 - Dec 2023 (2 years 2 months)

Managed daily sales quotes and customer accounts using Salesforce CRM, conducting 75+ daily customer interactions via phone and email. Contributed to a sales team that increased Southeast regional sales by more than 35% through exceptional customer service and process improvements.

Salesforce CRM Client Relations Troubleshooting Communication Skills Follow up Collaboration Process Improvement

Service Coordinator

EnerSys

Oct 2019 - Sep 2021 (1 year 11 months)

Coordinated technician schedules, customer communications, billing, warranty claims, and operational logistics. Managed inventory, reporting, supplier accounts, and compliance documentation while partnering with internal departments to resolve customer issues.

Coordination Customer Service Inventory Management Reporting Compliance Problem Solving Time Management

Sales & Service Manager / Onboarding Specialist

West Elm

Jul 2017 - Sep 2019 (2 years 2 months)

Led daily operations for a team of 20+ associates, including scheduling, payroll, onboarding, and performance coaching. Increased store credit card enrollment by 33%, contributing to revenue growth exceeding $3 million through effective customer engagement.

Team Leadership Onboarding Training Performance Coaching Customer Engagement Event Coordination Revenue Growth

Sales Lead

Williams-Sonoma, Inc.

May 2015 - Jun 2017 (2 years 1 month)

Delivered exceptional customer experiences through consultative selling and relationship management, consistently exceeding sales performance goals. Managed daily sales transactions, inventory support, and merchandising.

Consultative Selling Customer Relationship Management Sales Transactions Inventory Management Merchandising

Customer Care Associate

Williams-Sonoma, Inc.

Apr 2013 - May 2015 (2 years 1 month)

Managed 75+ customer calls daily, maintaining a 4.75-star customer satisfaction rating by resolving concerns with professionalism and empathy. Trained and onboarded more than 30 new associates, supporting team development and process improvement.

Customer Service Communication Skills Problem Solving Training Onboarding Process Improvement