Crystal Southard

Provided customized benefits support to employees and employers across various industries. Handled policy questions, enrollment concerns, and plan education via phone, email, and in-person meetings.

Supported customers with purchases, sizing guidance, and returns both in-store and over the phone. Handled inventory, shipment intake, and merchandising with attention to accuracy and aesthetics.

Managed patient check-ins, appointment scheduling, and intake forms during emergency situations. Calmed distressed clients while communicating care updates and procedures with professionalism and empathy.

Helped customers select pet care products, coordinated special orders, and answered animal care questions. Assisted with in-store animal care and coordinated with local vet offices for animal deliveries and services.

Supported agents by processing insurance applications, handling client claims, and updating policy info. Acted as a first point of contact for customers needing policy support or claim guidance.