Jena Lewis

Educated clients on pet care, product knowledge, and preventative medicine, ensuring humane treatment for patients. Managed financial transactions including charging for services, processing daily reports, and handling monthly balances. Additionally, trained new hires and efficiently managed appointment scheduling.

Provided client education on pet care, product knowledge, and preventative medicine, demonstrating compassionate patient care. Assisted with rehabilitation exercises, acupuncture, and administered various medical treatments including medications, vaccines, and laser therapy. Managed lab work, answered phones, and scheduled appointments, ensuring all services were properly charged.

Educated customers on product features and proper usage, providing troubleshooting and problem-solving assistance for product issues. Managed inbound calls, chats, and emails, delivering excellent customer service and maintaining a positive, pet-friendly environment. Contributed data and insights to monthly quality meetings, ensuring action items were completed and escalated customer requests were

Educated customers on pet care and products, assisting them in finding the best solutions for their needs. Managed store operations including running the register, training new employees, and handling inventory restocking. Ensured store cleanliness, performed cash drops, bank runs, and secured the premises at closing.

Assisted veterinarians in treatments and surgeries, ensuring humane patient care and monitoring recovery. Performed vein punctures for IV catheters and blood draws, administered medications, vaccines, and ran lab work. Managed technician schedules, trained new staff, and ensured all services were accurately charged.

Completed foundational studies across various academic disciplines. Successfully earned a High School Diploma, preparing for further education or entry into the workforce.