ACAnita Castillo
@anitacastillo
Dedicated customer service and administrative professional in veterinary services.
United StatesWhat I'm looking for
As a dedicated customer service and administrative professional, I have cultivated a diverse skill set through my experiences in veterinary client services, retail sales, and healthcare administration. My journey has been driven by a passion for providing exceptional customer service, and I am eager to expand my expertise in the veterinary and healthcare industries.
In my current role as a Third Key Holder at Hollywood Feed, I manage daily operations and ensure a high standard of customer service. I take pride in educating customers about pet nutrition and training team members to uphold our service standards. My previous experience as a Veterinary Client Services Representative at MedVet allowed me to hone my skills in medical records management and client relations, ensuring a calm and efficient environment for both clients and their pets.
With a strong foundation in customer service, sales techniques, and healthcare administration, I am committed to making a positive impact in my next role. I thrive in environments that value teamwork, communication, and a dedication to excellence.
Experience
Work history, roles, and key accomplishments
Third Key Holder
Hollywood Feed
Jan 2023 - Present (2 years 6 months)
Served as a key leader, managing opening and closing procedures and ensuring smooth daily operations. Provided exceptional customer service, educating customers on pet nutrition and recommending products tailored to their needs.
Veterinary Client Services Representative
MedVet
Sep 2022 - Present (2 years 10 months)
Served as the first point of contact for clients seeking veterinary care, managing medical records, charts, reports, and payment processing. Utilized EzyVet, MyClient, and Smartflow for scheduling and records.
WellMed Intake Specialist
CareNet Health
Dec 2021 - Present (3 years 7 months)
Processed patient information, insurance verifications, and authorizations, ensuring HIPAA compliance and maintaining confidential patient data. Communicated with doctors, pharmacies, and hospitals to verify claims.
Case Investigator / Contact Tracer
MTX
Jan 2020 - Present (5 years 6 months)
Conducted health assessments for suspected COVID-19 cases, providing guidance on isolation procedures and community resources. Collaborated with epidemiologists to track patient cases.
Assistant Manager
EarthBound Trading Co.
Jan 2014 - Present (11 years 6 months)
Managed store operations and supervised staff. Ensured high standards of customer service and sales performance.
Lead Receptionist
Hot Lox Studio and Spa
Jan 2013 - Present (12 years 6 months)
Managed front desk operations, including appointment scheduling and client reception. Provided administrative support to ensure smooth daily operations.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Developed strong communication and organizational abilities through various coursework.
North Central Texas College
Coursework, Veterinary Medicine
Undertook college coursework focused on veterinary medicine, building a foundational understanding of animal health and care. Gained insights into veterinary practices and medical terminology.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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