Open to opportunities

Crystal Gayle Daruca

@crystalgayledaruca

HR and employee relations leader improving compliant workplaces across Philippines and U.S. through investigations and policy.

Philippines

Message

What I'm looking for

I’m looking for an HR operations role where I partner with leaders to run compliant employee lifecycle workflows, lead workplace investigations, and use HR technology to turn data into fair, consistent outcomes.

I’m an HR and employee relations professional with progressive experience advising leaders, handling workplace investigations and disciplinary matters, and administering employee lifecycle processes across Philippine and U.S. operations. I build HR policies, SOPs, and employee documentation that stand up to audit expectations—while partnering closely with stakeholders to improve employee and business outcomes.

Most recently, I served as Head of Human Resources at Fortixion Pte Ltd (Remote Engagement), where I established core HR workflows for recruitment, onboarding, payroll, employee relations, and offboarding for the first time in a cross-border startup. I’ve also led end-to-end HR operations as a Hiring Associate, taught and supported program compliance through LMS-based delivery, and handled sensitive HR/labor cases across geographies—bringing a structured, data-conscious approach to fair, consistent decisions.

Experience

Work history, roles, and key accomplishments

Head of Human Resources

Fortixion Pte Ltd

Feb 2026 - May 2026 (3 months)

Established end-to-end HR workflows (recruitment, onboarding, payroll, employee relations, and offboarding) for a growing cross-border startup. Authored the employee handbook and standardized HR policies/SOPs while managing workplace investigations and disciplinary matters with audit-ready documentation, maintaining 100% on-time and accurate payroll cycles.

Employee Relations Workplace Investigations Disciplinary HR Policies Employee Handbook Payroll Administration Compliance Reporting Case Management HR Operations

College Instructor

University of Mindanao

Aug 2024 - Apr 2026 (1 year 8 months)

Managed academic operations including scheduling, records, reporting, and compliance documentation to ensure accurate and efficient program delivery. Delivered online and blended learning via an LMS and prepared program records supporting ISO and PACUCOA audit and accreditation evidence.

Curriculum Development Learning Management Systems Assessment Creation LMS Compliance Documentation Audit Evidence Program Administration

Hiring Associate

CS Administrative Firm

Aug 2025 - Feb 2026 (6 months)

Managed end-to-end HR functions including recruitment, payroll, employee relations, compliance, and engagement while maintaining accurate employee records and timely case follow-through. Coordinated employee lifecycle activities with stakeholders to meet workforce needs and ensure day-to-day operational continuity.

Recruitment Payroll Administration Employee Relations HR Compliance Onboarding Offboarding HR Reporting

Executive Assistant

K9 Mania Dog Training

Dec 2023 - Oct 2024 (10 months)

Served as administrative and HR partner to senior leadership, supporting workforce planning and operations across multiple departments. Administered employee relations and labor cases across Philippine and U.S. operations, coordinating compliant payroll and full-cycle recruitment and onboarding.

Employee Relations Workplace Investigations Disciplinary Actions HR Documentation Payroll Support Onboarding Multi Department Operations

Customer Service Representative

Awesome CX

Jul 2022 - Mar 2023 (8 months)

Delivered high-volume customer support across multiple brands, adapting to distinct workflows and service protocols. Consistently met or exceeded monthly targets for CSAT, AHT, and retention rate while documenting interactions and escalating complex issues for timely resolution.

Customer Support CSAT AHT Customer Retention Multi Brand Process Adaptation Communication performance reporting

Secretary

Darfield Agri-Pinoy Enterprise

Sep 2016 - May 2022 (5 years 8 months)

Managed end-to-end government procurement documentation, including supplier sourcing, canvassing, bid preparation, and submission requirements. Administered the company’s PhilGEPS account, coordinated proposal packages for compliance with procurement regulations, and maintained organized procurement, financial, and contract records.

Government Procurement PhilGEPS Administration Compliance Documentation Supplier Sourcing Document Control